Amid Growing Travel Risk Management Awareness, GBTA Upsizes Assessment Tool

Denver — Companies trying to manage travel risk sometimes don’t know if their efforts suffice. Once they know where they stand, there’s much to do to run a solid program. IJet International nine years ago created an assessment tool that helped many understand the first part. The Global Business Travel Association, iJet and a task… Read More »

Travel Friction And The Diminishing Returns Of Cost Savings

Programs like Rocketrip, Upside and TripActions offer new ways for travelers to save their companies money while earning something for themselves. In some cases they earn such benefits by accepting a lower-quality travel experience. But what are the human and productivity costs of these tradeoffs? Recent studies tried to get at the influence of business… Read More »

Teleconference 1 (Beta): Airline Direct Distribution

Airline Direct Distribution Sept. 8 at 12 pm EDT SOLD OUT We plan to make the recording available and we’ll let you know about the October episode. The Company Dime welcomes expert guests including American Airlines managing director for distribution and data commercialization Cory Garner, ARC president and CEO Mike Premo, WestRock corporate travel manager Karen Hatch and… Read More »

New American Express GBT CEO Doug Anderson Declines Comment On Report Of KDS Acquisition

Former Carlson Wagonlit Travel CEO Doug Anderson has taken the same role at American Express Global Business Travel. According to a prepared statement, American Express Global Business Travel chairman Greg O’Hara credited Anderson with the respect of the industry, strong leadership capabilities and business travel knowledge. He said the company’s mergers and acquisitions activity “is ramping up quickly” and its “infrastructure… Read More »

After Reservations System Switch, Southwest Can Be More Creative On Corporate Deals

Southwest Airlines will cut over to a new reservations system beginning in late 2016. This will enable new capabilities and accelerate the transformation of an airline company that continues to outgrow its roots. Southwest has been talking up the possibilities of the move to Amadeus Altéa from a basic system hosted by Sabre. Cowen analyst Helane Becker… Read More »

TMCs Diverge On Signing EU-US Privacy Shield

A few dozen companies committed to upholding European Union law when handling its citizens’ data under the new Privacy Shield framework created by the U.S. Department of Commerce and European Commission. One of them is travel management company World Travel Inc. of Pennsylvania. The framework may not be a permanent replacement for the Safe Harbor… Read More »

GBTA Airline Request For Proposals Template Aims For Better Total Value Comparisons

The Global Business Travel Association’s aviation committee last month released a new airline RFP toolkit. The committee wants it to become an industry standard like GBTA’s hotel RFP. Getting there will take some work, but the initiative looks like a step forward in comparing various flavors of airline pricing. The committee started by dusting off GBTA’s eight-year-old… Read More »

Stats Show Outage Won’t Cause Corporate Payouts Under Delta Guarantee

Delta Air Lines’ operational woes this week appear to be behind it, but financial ramifications still need tallying. The airline’s clients wonder if compensation for their organizations will be part of that. FlightStats data seem to indicate that the answer for now would be no. The U.S. airline industry has envied Delta’s operation for years.… Read More »

‘Team Value Quest’ Dares To Quantify The Merits Of Travel Management (Phase 1)

Denver – A crew of Global Business Travel Association members seeking designation as Global Leadership Professionals last year set out to quantify managed travel’s impacts. Known as Team Value Quest, the group designed a 90-question survey tool that could be used to grade travel programs. In piloting with 32 organizations, the study squad determined that… Read More »

Still Fringe For Many Clients, Airbnb Presents Travel Management Companies Revenue Opportunity

It’s a classic tale of challenges and opportunities. And disclaimers. For when the three biggest travel management companies help clients use Airbnb, they say, they’re not endorsing it. Whether to use it is up to clients. TMCs are simply capturing data. Well, they might be marketing it, too. And they could soon be booking it.… Read More »

GBTA Sustainability Committee Prepping Assessment Tool, Car RFP Questions

Denver – Travel management pros interested in sustainability initiatives often feel overwhelmed. They don’t know where to start, who to engage internally or how to involve suppliers. The Global Business Travel Association’s North America Sustainability Committee is preparing two new resources meant to assist. To help buyers better address sustainability in car rental requests for… Read More »

Experts See Artificial Intelligence Boosting Travel Management Innovation

Denver — Artificial intelligence could propel travel management past other disciplines on service innovation. According to experts, this is because of its data and people. American Express Global Business Travel’s Evan Konwiser said business travel firms have the info to make AI useful. Others don’t. Among these data are user profiles, history, preferences and loyalty. Content, rates… Read More »

GBTA Speakers Attempt To Answer Virtual Payment’s Questions

Denver – Despite its headaches, travel management pros who use virtual payment say it’s too beneficial to pass up. Speakers here during the Global Business Travel Association convention last month raised, and attempted to answer, the many questions. Virtual payment is a popular option for travelers without corporate cards. It cuts accounting reconciliation times and… Read More »