Getting Past The Travel Agent Workforce Crunch

Adoption of online booking technology means corporate agencies can grow without a commensurate increase in headcount. But when new travel agents are needed, especially as the retirement bubble looms, how do they find them and what competencies are they looking for? For young people considering their careers, travel isn’t as glamorous as it used to… Read More »

CWT, GBT Commit To Third-Party Tool Support But Also Proprietary Plans

New York — Buying a corporate booking tool isn’t at the top of the to-do list for Carlson Wagonlit Travel. As rival American Express Global Business Travel works to close by year-end its acquisition of KDS, CWT will leverage its CWT To Go mobile app. Speaking here last week at the Business Meetings Travel and… Read More »

Unused Tickets Still Require (Micro) Management

Back in the day, business travelers used physical airline tickets. This helped, though did not ensure, that when non-refundable tickets went unused, credits would be applied to other trips. Then tickets went electronic, and they were more often forgotten. Managing unused ticket credits remains a pain in the a$$. And that’s company cash. So when… Read More »

The Company Dime, Festive Road Partner On New Monthly Virtual Business Travel Event

The Company Dime and business travel engagement consultancy Festive Road are delighted to announce a media partnership to co-produce our new Teleconference series. The relationship will see Festive Road partners Caroline Strachan and Paul Tilstone providing insights and content ideas to The Company Dime co-founders Jay Campbell and David Jonas for this new, monthly live and… Read More »

Six Reasons Concur Wants Hipmunk

Concur last week agreed to buy consumer travel search company Hipmunk. This will help it “deliver consumer-grade products to corporate customers,” according to Concur. Beyond that, the firm’s execs are saying very little. Here’s some educated speculation. Hipmunk wasn’t going far in the consumer space. For months it has been talking to potential strategic investors… Read More »

Offsetting Trends To Keep 2017 Airfares About Flat In North America

U.S. airfares have been falling this year, just as they did last year. According to three forecasts published by travel management companies, that will change in 2017, but not by much. In North America, a combination of drivers likely will keep pricing stable. The demand outlook is uncertain. Low-cost carriers are expanding domestic U.S. and transatlantic… Read More »

Direct Airline Distribution Hasn’t Grown

Airline distribution generates more than its fair share of controversy. Battles over financial flows, technology and content often underlie potential disruption to the status quo. Yet so far, it’s all talk. The split between airline direct and indirect volumes has barely changed. In corporate travel, the indirect global distribution system/travel management company channel remains dominant. American… Read More »

Sabre Builds ‘Revenue Maximization Tools,’ Wins Over Flight Centre

Sabre expects meaningful share gains starting next year from a new contract with a big Asia/Pacific travel agency. It appears to be Flight Centre. To win the company’s sizable Australia and New Zealand business, Sabre purpose-built new agent desktop functionality that it also will offer to other users. Industry media and analysts reported that Flight Centre won’t renew its… Read More »

Teleconference 2: Hotel Buying

Hotel Buying Oct. 13 at 12 pm EDT Join The Company Dime and expert guests as we examine the dynamics of the ongoing 2017 hotel rate negotiating season. We’ll get insight from ABC Global Services CEO Eric Altschul, Festive Road associate Lora Ellis, Anthem travel and events director Cindy Heston, HRS VP of the Americas Suzanne Neufang and other… Read More »

Teleconference 3: Online Booking Tools

Online Booking Tools Nov. 10 at 12 pm EST Join The Company Dime and expert guests as we discuss online booking tools, a vital but seemingly under-appreciated component of travel management. This episode’s speaker roster features Microsoft global travel and venue group lead Eric Bailey, Dart Container travel services manager Cheryl Benjamin, Deem chief commercial officer Tony D’Astolfo, Travelport group vice president Scott Hyden and Upside… Read More »

Teleconference 4: Cost Vs. Comfort

Cost Vs. Comfort Dec. 8 at 12 pm EST Join The Company Dime and expert guests as we examine one of the core tensions in travel management — cost versus comfort, price versus productivity, savings versus service. With tClara managing partner Scott Gillespie, DUFL co-founder and CMO Andrea Graziani, Bersin by Deloitte’s Christa Degnan Manning and other expert… Read More »

Not Steeply And Not Everywhere, Average U.S. Hotel Rates To Rise Again In 2017

U.S. corporate hotel rates are projected to rise about 4 percent next year. That’s in line with Hilton CEO Chris Nassetta’s initial expectations. It would be a slightly more modest increase than the industry expected for 2016. Predictions of course vary by market. The Bay Area still has tight supply powering rate hikes. New York… Read More »