BA Champions IATA’s NDC For Corporate Travel

British Airways is in the vanguard of using IATA’s New Distribution Capability for corporate travel. The carrier is at the highest level of development on the schema, according to the International Air Transport Association. Next week it will host corporate accounts and travel management company representatives at its head office to discuss the developments. “The… Read More »

Buyers Balk At Amex GBT Fee

Though some understand the rationale, corporate travel buyers don’t like the new American Express Global Business Travel surcharge on certain airline bookings. Concerns go beyond the amount of the fee, which client communications indicate is $10 per transaction. Customers raised several other financial and operational questions. Speaking anonymously due to the sensitive nature of supplier… Read More »

Teleconference 5: Inside TMC Economics

Inside TMC Economics Jan. 12 at 12 pm EST Register here. Join The Company Dime and expert guests as we examine the changing revenue streams, expense lines and pricing models for business travel agencies or travel management companies. We’ll get insight from AmTrav CEO Jeff Klee, Festive Road managing partner Paul Tilstone and other speakers to be… Read More »

American Express Global Business Travel Fee Idea Isn’t New, But Goes ‘A Step Further’

It’s common for travel management companies to charge extra when booking a supplier requires more work or generates less revenue. This is the basic idea behind American Express Global Business Travel’s additional $10 per transaction fee for certain airlines, revealed here on Tuesday. Sources contacted mainly by email during the past 24 hours indicated that other TMCs… Read More »

Amex GBT Goes After ‘Higher Processing Costs’ Of Gol, Ryanair, Southwest, Others

American Express Global Business Travel in an August letter indicated customers would pay a $10 surcharge on transactions booked with airlines deemed “high cost.” “This additional $10 fee applies to any transaction booked with a supplier that is booked outside a GDS; does not settle its accounts through industry-standard methods; has limited or no participation… Read More »

Conferma Virtual Card Advance Isn’t The End Game

Much work is needed for email authorizations to supplant old-fangled faxes as the de facto standard for virtual card authorizations. That is, if the industry cannot first dispense with both. Conferma last month described its new encrypted email solution as a PCI-compliant “breakthrough.” The company says it is cheaper than sending faxes and approved by… Read More »

Global Online Booking Providers Amadeus, Sabre Seek Some Local Partners

Amadeus and Sabre are taking a new approach to developing corporate booking tools for small and medium businesses. In some smaller markets around the globe, they’re hooking up with tech partners. Sabre in August announced a deal with Serko to serve SMEs Down Under. The New Zealand-based company will replace proprietary booking software in the Sabre… Read More »

In Beta, Concur And United Aim To Solve For Unused TripLink Tickets

[CORRECTION, Sept. 30, 2016: An earlier version of this article suggested travel agents could use United’s website to access client waiver funds in association with TripLink bookings. United has not built such a solution, but is considering it.] One of the issues tripping up Concur’s TripLink in beta with United Airlines and several customers is how… Read More »

Getting Past The Travel Agent Workforce Crunch

Adoption of online booking technology means corporate agencies can grow without a commensurate increase in headcount. But when new travel agents are needed, especially as the retirement bubble looms, how do they find them and what competencies are they looking for? For young people considering their careers, travel isn’t as glamorous as it used to… Read More »

CWT, GBT Commit To Third-Party Tool Support But Also Proprietary Plans

New York — Buying a corporate booking tool isn’t at the top of the to-do list for Carlson Wagonlit Travel. As rival American Express Global Business Travel works to close by year-end its acquisition of KDS, CWT will leverage its CWT To Go mobile app. Speaking here last week at the Business Meetings Travel and… Read More »