GBTA Education Preview

After the golf outing and spa day are over and before evening frivolities, away from the exhibition floor din and the general session celebrity, GBTA’s convention attendees in Denver next month will seek education. This year there are more than 80 sessions. Putting on that many in an effort to appeal to all is an… Read More »

Serko, Xero Seek Small Business Travel Syndicate

Everyone talks about the SME, but they really mean the M. That’s the midsize in small and medium-sized enterprise. Executives at business travel booking tech firm Serko are going after the S. They say this collectively huge segment of the business world is due for recognition with quality travel management services. Serko is releasing a business… Read More »

Hilton No Longer Providing Concur E-Receipts

Concur in March notified users that Hilton stopped providing e-receipts for expense reports. Concur cited “changes to Hilton’s systems” and said it is working with the hotel company on alternatives. E-receipts in Concur are digital replicas of paper receipts provided by many travel suppliers. Travel managers like them because travelers need not do anything to… Read More »

Sabre CEO Klein: Underperformance Not Connected To Departure

After Sabre on Monday announced president and CEO Tom Klein’s plans to depart the company at year-end, Evercore ISI equities analyst David Togut called the news “surprising.” However, Togut in a research note cited an April 25 Sabre financial statement for his conclusion that the company’s board “was not pleased” with Klein’s 2015 performance. In an interview… Read More »

Travel Risk Management Experts: Limited Value In French, Israeli Risk Alert Apps

Lots of apps alert travelers to danger. Two of the newest come from the French and Israeli governments. These seem like good additions to the phones of ex-pats or travelers, and travel risk management experts say any info is usually better than none. Obviously partial to their products, TRM providers said one concern is that using both public and private-sector… Read More »

For Concur TripLink Clients, Motivations Vary

Users of Concur’s TripLink service have various reasons for participating. At IT consulting firm Sopra Steria, it’s about equipping employees. The company partnered last year with InterContinental Hotels Group on an unusual program in which Sopra Steria employees earn bonus IHG loyalty points for enrolling in and booking on IHG’s websites with TripLink. “As a… Read More »

SR Travel Takes Action To Manage The Unmanaged

The creators of TripActions think they have a slick reservations app, a fun incentive program and an innovative approach to travel policy. At $0 per transaction, the price also may be attractive. Its travel management company partner, S.R. Travel Service, sees TripActions as a differentiator in the market. When San Francisco-based S.R. looked at TripActions a… Read More »

Making Soft Dollars Less Squishy

Big U.S. airlines sell lots of add-ons. Business travelers crave several of them. They get some from status or their company’s travel program. Bundles and fare families can deliver them, too. Ascribing dollar values to these value-adds can be challenging. Reports from the Big Three airlines help make the case about the usefulness of their… Read More »

Wyndham Executive: Don’t Want Direct Bookings? Don’t Reimburse For Them

Wyndham Worldwide has made fewer headlines on book-direct programs than some competitors, but it has one too. Asked in an interview how companies should respond when these campaigns impact support for managed travel programs, an exec last week offered what some may see as an insensitive or unrealistic answer: non-reimbursement. Reading it there makes it seem… Read More »

Ground Transportation’s Battle For Convenience

Uber and Lyft mastered the technology to make the on-demand car experience simple and nearly immediate. Traditional black car operators are trying to do the same. But their world is a complicated patchwork of platforms, patents and partnerships. No initiative has unified the industry, and more pop up all the time. Sorting out on-demand capabilities… Read More »

Egencia Bags Incremental Advance On Ancillaries

[UPDATE, June 10: Amadeus clarified comments on NDC, which may have given some readers the wrong impression. This article contains revised quotes.] Egencia in March began selling bag checks online to European customers. It’s another example of a corporate travel distributor making gains on access to ancillary airline options. In partnership with Amadeus, the service… Read More »

Boston Consulting Group App Exemplifies Traveler-Centric Program

Given the intensity of its people’s travel, The Boston Consulting Group is not known as a stickler on expenses. But relatively flexible policies and willingness to spend on better services aren’t everything. Ease of process is important, too. BCG head of global travel Gehan Colliander said the company is moving toward a more employee-centric travel… Read More »

‘Book Direct’ Perception Challenge Trumps Rate Access Problems

Most of the recently announced members-only rates from major hotel chains are available in managed travel channels, but that’s not the whole point. Business travelers may still think they can get better rates elsewhere. Absent strong policies related to hotel bookings, travel managers need to wield all the communication and engagement tools at their disposal… Read More »