As His Company Sued Sabre, Doug Parker Claimed Scant Knowledge About Travel Agencies

New York — Doug Parker is chairman and CEO of American Airlines, which continued the lawsuit against Sabre that his previous company, US Airways, filed more than five years ago. Two months after announcing a merger with American, Parker in an April 2013 taped deposition admitted to a remarkable lack of knowledge about the sales… Read More »

Why It’s Difficult To Update Travel Agent Desktops

New York — It’s easy to make fun of the traditional “green” screens that travel agents use, but it’s really hard to replace them. Executives with large travel management companies deposed for the US Airways v. Sabre lawsuit, now in trial here, pointed to tens of millions of reasons. “It was a money pit,” said… Read More »

As Basic Economy Spreads, So Do Its Headaches

Proving that a travel program offers all the fares a corporate traveler would want is a never-ending task. The proliferation of “basic economy” fares might make it harder. Yes, they’re cheaper than other fares, and corporate travelers may see that. But no, for various reasons those travelers don’t want basic economy, even if they don’t… Read More »

Explainer: IATA’s One Order

Airline reservations and global distribution systems create passenger name records. Airlines issue tickets. Electronic miscellaneous documents account for ancillary sales. This multitude of records, ticket numbers and reservation numbers complicates revenue accounting and can confuse travelers. The International Air Transport Association is working on a better way, which corporate buyers and travel management companies may get a… Read More »

Upside Enlisting Travel Management Companies To Support ‘Self-Managed’ Service

In the words of founder Jay Walker, Upside aims to convert unmanaged business travel to self-managed business travel. So why does the company have a website showing nine corporate travel management company partners? Currently in beta, Upside sells customized air and hotel combo packages. Travelers earn gift cards for picking lower-cost options. The company says small businesses can shave… Read More »

Data From Price Assurance Tools Promise Power For Buyers

Price assurance has taken root in corporate travel. TripBam and Yapta, especially, have made serious inroads. Another airfare reshopping firm, FairFly also is building a business on travel price volatility. These specialists are compiling huge data repositories. For travel managers, this may represent newfound power. They can watch (and maybe influence) traveler booking behavior. In… Read More »

Nobel Laureate Opines On Who Should Fund Business Travel Distribution

New York — “Business people are very excited about competition in every sector except their own.” With that quip, Columbia University professor Joseph Stiglitz opened his testimony here this month in the US Airways v. Sabre antitrust trial. Called by the plaintiffs, the Nobel Prize-winning economist Time magazine once named among the 100 most influential… Read More »

Case Details Sabre’s Airline Segment Fees, Including Southwest’s Advantage

New York — Industry pros always figured Southwest Airlines paid less to global distribution system providers like Sabre than other big airlines. Now they know how much. Southwest’s 2010 per-segment fee to Sabre at U.S. points of sale was $1.35, according to testimony in the US Airways v. Sabre trial here. Segment fees that year… Read More »

Trial Reveals Sabre GDS Incentives Paid To Big Travel Management Companies

New York — As they consolidate and grow, travel agencies earn more incentive money from global distribution system providers. Just how much has been hard to ascertain, since incentives are not specifically teased out in GDS company financial reports. With the US Airways v. Sabre case underway here, some interesting numbers are emerging. According to… Read More »

Teleconference 6: Traveler Engagement

Traveler Engagement Feb. 9, 2017, at 12 pm EST Register here. A big part of travel management is traveler management, or it should be. Join The Company Dime and expert guests as we delve into the best practices, new ideas and tech advancements for interacting with corporate travelers. We’ll get insight from AstraZeneca global program manager… Read More »

New Corporate Booking Platform Using Artificial Intelligence

There’s a new player in corporate booking technology. Before the year is out it expects to activate a booking portal for an undisclosed Fortune 10 company. Phase two early next year would bring a proactive artificial intelligence service scanning emails and calendars to present optimal itineraries based on corporate policies. It’s already working with two… Read More »

Sabre Sees An ‘Inflection Point’ On Ancillaries Via Travel Management Companies

Air Canada since September has been selling paid seats through Sabre. It began listing its branded fares there in April and now distributes its full content to Sabre subscribers. Once an enemy of the global distribution systems, Air Canada has traded in its maverick approach for real support of mainstream corporate travel channels. According to… Read More »

ARC, TMC Exec Raise Red Flags On Ticketing Fraud

As with hacking, if it hasn’t happened to you yet, fraud will. Travel management companies can be unwitting participants in deceit. In one unsettling but increasingly common scenario, scammers search the Internet or buy hacked information to find out companies’ travel agencies and other details. They masquerade as executives from those companies in calls to… Read More »