Concur, Frosch, HRG Sign Up For New AA NDC Program Offering $2 Per Segment, Other Benefits

American Airlines will pay participating travel agencies $2 per net segment booked and ticketed using certified NDC connections at all points of sale on AA-marketed flights. The program requires agencies to cover distribution costs, but comes with a near-term content parity commitment. It also enables new possibilities for corporate bundles, waiver-and-favor management and risk management data. They’re… Read More »

Nineteenth Century Tech Joins SEO, Data Mining In Business Travel Startup Marketing

Nothing beats word of mouth for business travel providers seeking new clients. Established players count on referrals, with the most gratifying coming from former users recommending them to new employers. New entrants incentivize to evangelize. The lucky business travel startup hooks a big fish corporate account and rides the wave of publicity. Downstream from big… Read More »

Marriott’s 48-Hour Cancellation Policy To Affect 2018 Rate Negotiations

In light of related tests by big chains in recent years, Marriott International’s June 15 introduction of 48-hour cancellation policies at nearly all Americas hotels wasn’t a surprise. That doesn’t make negotiations for next year’s rates any easier. Like it or not, and most don’t, Marriott’s decision exemplifies the lodging industry’s efforts to better manage… Read More »

TMC Vet George Opens North America For Agency Automation Firm Tramada

Longtime corporate travel sales exec Mary Ellen George joined Sydney-based travel agency automation firm Tramada Systems to lead its expansion in North America. Sixteen-year-old Tramada offers agencies a cloud-based, GDS- and online booking tool-agnostic alternative to back-office systems like Trams or Travcom. This includes business intelligence, though Tramada is happy to export data to its clients’… Read More »

TRM, Meet ERM

Research shows companies increasingly are establishing enterprise-wide risk management programs to offer a bird’s-eye view of all types of risk. So far, though, travel risk doesn’t seem to be part of the conversation. North Carolina State University’s Poole College of Management has an enterprise risk management practice sponsored by Deloitte. Its reports divide risks into… Read More »

Rail Revolution? A Travel Pro Can Dream

[UPDATE, June 23, 2017: Expedia completed its acquisition of a majority stake in SilverRail. Terms were not disclosed.] [UPDATE, June 16, 2017: Adds information about Amadeus Cytric.] Announcing plans to acquire a majority stake in rail distribution and IT firm SilverRail, Expedia CEO Dara Khosrowshahi last month said rail was “ready for an online revolution.” It can’t… Read More »

Defense Department Seeks Rewards Program Partner For Rebates On Meal Spending

When you spend more than $1 billion annually on dining, it’s wise to sign up for programs that could kick back millions. It’s especially appreciated if the money you’re spending is from taxpayers. That’s why the U.S. Department of Defense Travel Management Office plans to pilot a dining rewards program. On DOD’s behalf, the Defense… Read More »

Air Traffic Control Privatization Proposal Could Obstruct Long-Term FAA Funding

[UPDATE, June 8, 2017: Adds Global Business Travel Association statement, at bottom.] Corporate travel constituents want a greater focus in Washington on FAA funding and the related issue of air traffic control modernization. The Trump administration on Monday proposed privatizing air traffic control. Hardly a new one, the idea drew lots of fresh criticism and… Read More »

Expensify Alleges Patent Infringement In Suit Against Smaller Expense Rival

Expensify sued expense management competitor Abacus Labs for infringement of receipt capture patents. Expensify’s cap-donning and sometimes pugnacious CEO and founder David Barrett announced the suit on Friday “with no joy.” He claimed Abacus infringed “two of our most core patents surrounding receipt scanning and, most importantly, the automatic matching of the scanned receipt to a credit… Read More »

What’s A Business Traveler’s Time Worth?

U.S. authorities this week said an expanded “laptop ban” is “still on the table.” A prohibition on large personal electronic devices in passenger cabins on all transatlantic flights would decimate productivity. The International Air Transport Association estimated the impact at $1.1 billon annually. How did it come up with that number? Moreover, do corporate travel… Read More »

Teleconference 12: Corporate Airline Relationships

Corporate Airline Relationships Sept. 14, 2017 at 12 pm EDT Register here. Gift a ticket here. There’s rarely a dull moment in the world of airlines. It’s a supplier segment that underwent radical changes in the past decade, from mergers and joint ventures to new business models and all sorts of new approaches on pricing, product and distribution.… Read More »

Teleconference 11: Introducing Blockchain

Introducing Blockchain Aug. 10, 2017 at 12 pm EDT Register here. Gift a ticket here. What the heck is blockchain? Tune in as we chat with innovators including Brook Armstrong from Blockskye to learn more about this potentially impactful technology. It has infrastructure and acceptance challenges. There’s a learning curve. It’s tied up with cryptocurrency’s fits and starts. But… Read More »

Teleconference 10: One-On-One With BCD Travel President And CEO John Snyder

One-On-One With John Snyder July 13, 2017 at 12 pm EDT Register here. Gift a ticket here. Is there a more important travel service provider to large corporate, education and government organizations than travel management companies? Many would say no, and yet the role of the TMC is constantly challenged. New technology, supplier models and traveler demands complicate the… Read More »