Evolving Travel Policies Challenge OBTs

Travel suppliers want to provide personalized offers to travelers. Some travel managers want to customize travel policies to better fit individual travelers and the specifics of a trip. The problem is, some online booking tools can’t or don’t easily handle the nuances. OBTs connect with traveler profiles. Those often include basic data like an employee’s… Read More »

Alternatives Sought As CWT Shutters WorldMate Consumer App, Focuses On Corporate

[UPDATE, Jan. 10, 2017: The headline of this article was revised to add clarity.] Carlson Wagonlit Travel is discontinuing the consumer-facing version of WorldMate, the popular itinerary app it bought in 2012 for reportedly $20 million. A company official said CWT would continue to support WorldMate’s email parsing API, which backs several similar apps and services including Sabre’s… Read More »

Airline Consolidation, Other Factors Further Squeeze Travel Agency Commissions

Once in a while, some in the buyer community are excited by the dollar signs associated with global distribution system incentives paid to travel management companies. Disclosures from the US Airways v. Sabre trial recently offered such an occasion. Testimony indicated this money is significantly smaller than commission revenue from airlines, but a new examination of U.S. government data… Read More »

Security Experts Highlight Concerns About Reservations Data As GDSs React To Vulnerabilities

Global distribution system providers this week did not contest the results of an examination by Germany-based tech security experts showing vulnerabilities in reservation systems. Security experts contacted by The Company Dime said the potential for abuse may be greater than the researchers outlined in that such information could be used for crimes including corporate espionage… Read More »

2017 U.S. Corporate Hotel Rates: Small Increases, Some Happy Surprises

[CLARIFICATION, Jan. 4, 2017: An HRS spokesperson explained that while the company promotes independent properties, it does not require sourcing clients to commit to using them. Rather, those clients are asked to funnel “a reasonable” share of total hotel volume through HRS systems. This article has been updated with that information.] U.S. corporate negotiated hotel… Read More »

‘Trust But Verify’ Your Hotel Safety Vetting

Most organizations don’t inspect every hotel property they tell travelers to use. They can do some of that with the help of travel management companies and risk specialists, but covering the globe is a tall order. So how do travel management pros really know if properties in their programs are safe? Mostly they’re taking the… Read More »

Jury Won’t Hear Sabre Argument That US Airways Lured It Into Lawsuit

The US Airways v. Sabre antitrust case now is in the jury’s hands. The evidence it’s considering does not include everything Sabre wanted it to know. Most notably, the jury didn’t hear about Sabre’s claim that US Airways pursued a “sign-and-sue” strategy. According to the argument, US Airways baited Sabre into rejecting a last-minute request… Read More »

Defense Rests After Witnesses Rebut US Airways Account Of Sabre’s Strong-Arming

New York – In its lawsuit against Sabre, American Airlines contends that US Airways in 2011 had “no choice” but to accept purportedly onerous terms for participating in the global distribution system. Witnesses for the airline alleged that Sabre insisted on a contract for full content, or else US Airways risked being out of the… Read More »

Murphy’s Law: Economist For Sabre Counters American Airlines’ Expert

New York – University of Chicago professor Kevin Murphy is an award-winning economist. His most prestigious honor is the John Bates Clark medal, won in 1997. For economics, it’s up there with the Nobel Prize. Murphy testified last week in the US Airways v. Sabre trial here, dueling with a winner of that other award,… Read More »

Case Details Alternative Air Distribution Models

New York — Airline-GDS relationships are often contentious, putting corporate clients and travel management companies in the middle. Why hasn’t anyone considered blowing up the model? They have. Evidence and testimony in the US Airways v. Sabre trial here showed that Sabre, for one, has thought about a number of alternatives to airline segment fee… Read More »

Teleconference 7: Mobile Technology

Mobile Technology March 9, 2017, at 12 pm EST It’s everywhere, so what’s next for mobile technology in corporate travel? We’re convening an expert panel to find out. This episode will feature American Express Global Business Travel vice president Evan Konwiser, Festive Road associate Aurélie Krau, head of Sabre Labs Mark McSpadden and BCD Travel VP… Read More »