Big Clients Signal Acceptance As Rocketrip Signs General Electric, Twitter

Rocketrip CEO Dan Ruch thinks too few travel managers are advocates for travelers. He said the profession has a policy compliance problem and lacks innovation. His new, big-name clients apparently agree with at least some of that. Rocketrip this month announced that General Electric and Twitter signed on. Most clients now are mid-sized or larger.… Read More »

CWT: Still Plenty Of Low-Hanging Fruit On Clients’ Mobile Wish Lists

Many software builders during the past several years moved toward a development process that involves clients in more steps along the way. This “agile” method allows them to prove the utility of smaller components of the technology, avoiding the commitment involved with major releases. This can increase speed to market for top-of-the-list features. Carlson Wagonlit… Read More »

Traveler Engagement: (Hard) Work In Progress

Traveler engagement is an area of opportunity, but translating touchy-feely principles for a procurement mindset of compliance and savings is problematic. Many practitioners remain in the earliest stages of a more robust engagement program, studying and planning. According to an Association of Corporate Travel Executives/American Express Global Business Travel September 2016 survey of 254 corporate… Read More »

Direct Travel Buys MacNair Travel As Midmarket Play Keeps Rolling

Anyone who follows this space knows that Direct Travel is buying up travel management companies. Its purchase of MacNair Travel Management last October, though, flew under the radar. With it, Direct Travel since 2011 has closed 21 acquisitions of TMCs and meetings management firms. President and CEO Mike MacNair and his wife Ellen founded MacNair… Read More »

Airlines Not Interested In Carbon Tax Floated By Big-Name Republicans

A group of political heavyweights from yesteryear wants the United States to introduce a carbon tax to help cut greenhouse gas emissions. Surprisingly, they’re conservative Republicans. Unsurprisingly, airline trade associations aren’t interested. Including a corresponding carbon dividend for Americans, the plan comes from the newly launched Climate Leadership Council. Former cabinet members James Baker, Henry Paulson,… Read More »

Messy Handling Of Global Entry Eligibility Mirrors Wider Chaos Following Executive Order

Confusion following President Donald Trump’s Jan. 27 executive order suspending entry into the United States by people from Iraq, Iran, Libya, Somalia, Sudan, Syria and Yemen also colored the government’s handling of business traveler-friendly expedited screening programs. A media official from U.S. Customs and Border Protection late Wednesday responded to questions sent Monday about revocations… Read More »

CWT Redesigning Reporting Tool Launched In 2015

Heard this one before? Large travel management company promises to become truly digital through better use of data and personalization. Carlson Wagonlit Travel chief technology officer Andrew Jordan in an interview last week described the very same as his top priority. Jordan didn’t disparage the “predictive” CWT AnalytIQs reporting system, ballyhooed and rolled out 16… Read More »

Trump Policies Apparently Impacting Nexus, Global Entry Eligibility

Attorneys are observing an uptick in canceled Global Entry memberships, and they suspect it is related to President Donald Trump’s policies on immigration and border controls. After a federal judge on Friday ruled to temporarily invalidate Trump’s so-called travel ban, the U.S. Department of Homeland Security said it “suspended any and all actions implementing the… Read More »

Teleconference 8: NDC In Corporate Travel

NDC In Corporate Travel April 13, 2017, at 12 pm EDT In the works for a while, IATA’s New Distribution Capability is a standard for airline data transfer meant to advance product distribution and help carriers customize offers. What does all that mean? How exactly will it impact corporate travel programs? When is it coming? Featuring Festive Road managing… Read More »

Updates: Air Emissions; Upside; Basic Economy; PayForTrip; Real ID; Compl.ai

Sometimes the things we write about peter out. Sometimes more developments happen, but they don’t warrant an entirely new article. In other cases, something unexpected or counterintuitive is noteworthy in its continuance. Hence, the Updates post. Click to jump to United’s carbon emissions pledge to corporate clients, Upside’s launch, proliferating Basic Economy airfares, PayForTrip’s pause,… Read More »

After Enlisting Two Dozen TMCs, Concur’s Preferred Program Loses A Few

Frosch recently left the Concur preferred travel management company program because it didn’t want to use all the required technology. A similar thing happened with Altour and at least one other TMC. In the three cases, officials said they remain Concur supporters even if they no longer meet the formal program’s criteria. At more than… Read More »

Hilton Ends Test Of Seven-Day Cancellation Rates

For those who found Hilton’s restrictive “flexible” rates problematic, there’s some good news. A Hilton official confirmed the hotel company ended a test of those rates. But don’t be surprised if you see them again. Like Basic Economy airfares, these kinds of hotel rates aren’t suited for corporate travel. Some program managers would rather not include… Read More »