Month: January 2015

More Duty Of Care Laws Coming

Duty of care is a top priority for travel managers, and doing it right means complying with all local rules where employees travel. Legislation and labor codes with travel safety provisions exist in several countries, including China, France, the Netherlands, Singapore, the United Kingdom and parts of Australia. More are set to take effect this year in New Zealand and possibly…

New Client Database Could Alter American Express Global Business Travel’s Integration With Booking Tools

American Express Global Business Travel is planning a new client database that could change how booking tools, agents and mobile devices connect. Benefits would include a more consistent traveler experience and improved travel disruption management. This repository of client policies and preferences is the top priority in a tech vision that the company expects to nail down by the end…

Travel Coordinator Busted Using Company Points For Personal Travel

Small business programs can help companies without negotiating clout get something from travel suppliers in return for their business. But like anything else, they’re vulnerable to fraud if no one is minding the store. That’s the situation at shipbuilder Austal. A defense contractor with a U.S. base of operations in Mobile, Ala., the company last year sued one of its travel…

Disruptors Turn To Veteran Travel Managers For A Little Order

[UPDATE, April 8, 2016: We published new information related to this article here.] Disintermediation of distributors gets a lot of attention, but the corporate travel profession also has doomsayers. Fears abound on outsourcing, realignment to procurement, generational challenges and technological change. Mobile computing has disempowered corporate policies and mechanisms of all sorts. Industry discourse has turned to “traveler-centric” management. Adjusting…

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