Monthly Archives: May 2015

Pre-Trip Approval And The Value Of Red Tape

Pre-trip approval for many organizations is a necessary evil. It’s bureaucratic by nature. It may be the antithesis of the traveler-centric approach that’s all the rage on the conference circuit. But the practice is effective for travel pros and senior managers looking to put the kibosh on journeys deemed too expensive, unworthy or unsafe. The ultimate demand-management control, pre-trip approval appears to be… Read More »

Custom Travel App Makers Gain Interest

Corporate travel departments can acquire risk apps, TMC apps, expense apps — and of course also booking and itinerary apps. Some want supplier-agnostic, custom apps but don’t have the resources to build their own. In the market for a little branding, or more? There’s an app maker (or two) for that. Originally a language translation app, four-year-old TripLingo also is a risk app. It now has features to manage… Read More »

Fewer Airlines, Bigger Contracting Challenges

[UPDATE, April 8, 2016: We published new information related to this article here.] Despite significant consolidation among major U.S. airlines during the past decade, contracting with corporations is no less complex. Why? For one thing, published pricing is getting ever-more intricate. Some would say convoluted. That’s because airlines continue to apply more sophisticated revenue management techniques. They use… Read More »

Commission Recovery Players Evolve, And ECS Pivots

Hotels pay tremendous amounts of money to travel agencies and some corporate travel departments on commissionable room rates. The standard is 10 percent. Depending on contractual arrangements, travel management companies may pass all or part of those commissions to corporate clients. Or, they may keep them and charge customers lower transaction fees. Some even waive fees if their hotel revenues are robust enough. That all… Read More »

ECommission Solutions Sues Partners CTS, Dell

[UPDATE, May 31, 2016: Plaintiff eCommission Solutions and defendant Dell Marketing agreed to dismiss claims and counterclaims. The presiding judge in Dallas County Court on May 27 signed the order for dismissal with prejudice prohibiting ECS from bringing the same claims in the future. The case is now closed. The related ECS suit against CTS continues in a U.S.… Read More »

BCD Travel Acquires World Travel Service, Plans More

BCD Travel on Friday acquired Knoxville, Tenn.,-based World Travel Service Inc., which the companies said is the 13th-largest U.S. corporate travel agency. BCD Travel CEO John Snyder said the market can expect the company to make “many” more corporate travel and meetings deals this year and next. Addressing rumors of consolidation discussions between the largest travel management companies, Snyder also said that if… Read More »

DHL Cites Tech, Speed And Service For Picking Short’s In Agency Consolidation

Overwhelmed by trying to manage the use of 30 travel agencies in the Americas, logistics company Deutsche Post DHL Group a year ago started a consolidation project. The HRG affiliates network and Latin America’s L’alianXa Travel Network were the two winning bidders. In the United States, where DHL fields more than 20,000 travelers, Short’s Travel Management beat out other HRG affiliates. Implementation began April 1.… Read More »

AA Targets October For US Airways Reservation System Migration, Works To Minimize Risks

Switching reservation systems is a crucial part of an airline merger, and a scary proposition. If it doesn’t go as planned, it can be traumatic for the carriers and their customers. Delta Air Lines in 201o had some glitches when absorbing Northwest’s reservations, but overall the migration wasn’t too disruptive. It was a very different story at United… Read More »

Corporate Booking Tools Expect Progress On Economy Seat Upgrades

[UPDATE, Oct. 1: In late September, Sabre GetThere made available bookings for United’s Economy Plus seating. Users without elite status on the airline have the option to split payment for the product upgrade by charging the added cost to a personal credit card if corporate policies disallow such purchases. Travel managers can decide whether the capability should be… Read More »

Vendors Target Small And Medium Enterprises With Integrated Travel And Expense

One of the more intriguing ways Concur impacted corporate travel was how it created a market of its own based on combining two otherwise discrete products. Now, just about everybody is offering integrated travel booking and expense software, at least through partnerships. With Concur’s established leadership in the large market, rivals are targeting small and medium enterprises or… Read More »