Monthly Archives: June 2015

New United Reports Promise More Accurate Emissions Data

[UPDATE, Feb 3, 2017: We published new information related to this article here.] The U.S. government appears poised to recognize that airplanes cause air pollution. Airlines already know this. They’ve done a lot to mitigate the impact. To help corporate clients with theirs, United Airlines this year created custom emissions reports and carbon offset options. Delta and JetBlue… Read More »

Expensify’s Fighting Words Are Not Just For Concur

Expensify CEO David Barrett likes dissing corporate booking tools, and seems to consider travel management his competition. He proudly opines that expense will “eat” corporate travel. Expensify for the most part has ignored traditional enterprise sales as it targets the end user with its expense app. Popular with startups and “unicorns,” Expensify recently signed Yahoo and its 12,000 users, showing a desire to move up market. That means… Read More »

With Its Replacement Under Consideration, Old Defense Travel System Gets New Lodging Capability

[UPDATE, April 8, 2016: We published new information related to this article here.] The U.S. Department of Defense on June 15 started what may become its first centralized lodging program. The initiative includes new booking policies and modifications to the much-maligned Defense Travel System. Even as DoD looks to upgrade or replace the aging DTS, it’s just now adding the capability to book government-owned lodging… Read More »

Sabre Claims Lead In ‘Early Days’ For Itinerary Apps

TripCase, TripIt and WorldMate have been the granddaddies of itinerary apps since the App Store’s infancy. Using WorldMate’s API for email parsing and its GDS for agency synchronization, Sabre claims the lead with 30 million TripCase itineraries managed last year. “It’s early days,” said Sabre senior vice president for traveler solutions John Samuel. “This is a new space and we’re all experimenting… Read More »

CWTSatoTravel Wins 20 ETS2 Accounts, Preps Government App

Twenty of the past 22 U.S. federal agencies to select a vendor in the E-Gov Travel Service end-to-end program chose CWTSatoTravel, a spokesperson said. CWTSatoTravel has implemented 16 agencies on its E2 Solutions end-to-end desktop product. Four more are due this year. The company had already serviced 11 clients under the first E-Gov Travel Service program (see list below). In the current program, also called… Read More »

When Are Refundable Fares Permitted By Policy?

Most organizations favor nonrefundable airline tickets because they’re almost always cheaper than unrestricted options. Industry data suggest corporate travelers use the lower fare classes for around 85 percent of trips. Although corporate managers encourage that booking behavior, airlines charge fees and impose rules for applying the resulting unused credit. Optimal use of nonrefundable airfares requires some diligence. Still, the more expensive refundable fares… Read More »

Big Air Automating Waivers

Soft-dollar benefits in airline relationships traditionally don’t get the same kind of play as negotiated discounts, but they’re worth real money too. A few years ago, Delta Air Lines created a banking system that assigned value to waivers and favors, and now American Airlines is automating the concept. Delta and United Airlines also expect to soon make waiver… Read More »

Max Pax Policies Common, Not Universal

Concerns about too many executives or employees on a flight date back to well before 9/11, the event that began the travel risk management era. While it’s perhaps the oldest travel risk management policy, the maximum passenger rule isn’t applied as widely as one might expect. A US Airways flight six years ago crash landed on the Hudson River carrying two dozen people working on… Read More »

Direct Selling Point: Systems Integration

When building a new company, one way to establish an identity is to offer something no one else does. These days that typically means unique technology. But fast-growing U.S. travel management company Direct Travel is under no illusions of being an IT shop. This makes the company an attractive client for travel tech developers. At the moment, Direct Travel CIO Darryl Hoover… Read More »

BCD Travel On Lufthansa Fee: No Viable Alternatives

Germany’s largest travel management company is not happy with the country’s dominant airline. BCD Travel has been discussing with clients how to react to Lufthansa’s decision to levy a 16 euro fee on bookings through GDS channels. There a few options, none particularly good. That’s according to BCD Travel executive vice president Rose Stratford. She knows of no… Read More »