Monthly Archives: August 2015

Podcast 2: Christa Degnan Manning, Norm Rose, Bhart Sarin

Join us as we talk to travel management professionals about business travel services, expense management and careers on The Company Dime’s podcast.

The Ups And Downs Of Hotel Rate Utilization

It’s bad enough that hotel sourcing is so frustrating. What makes it worse is when some of the effort is wasted. Understanding why a corporate rate program isn’t as effective as it could be and figuring out what to do about it isn’t seasonal. It’s never-ending. “We actually buy travel twice,” said Susan Savy, a global travel procurement… Read More »

TripLink’s Participating TMCs Have Doubts

Several of Concur’s travel management company partners now are integrated with TripLink, but some have serious doubts about a major part of the program. Concur last month announced that Adelman Travel Group, Cain Travel, Christopherson Business Travel, Frosch, Gant Travel and Travel Incorporated were live with TripLink. Concur named the providers in its announcement that Lufthansa next year will join the “direct” version of TripLink. In… Read More »

Email Parsing Next For Google’s Open Booking Program

Google’s travel program has been closely watched for the better part of a decade. It helped vault “open booking” into industry vernacular. Capturing data when travelers book what and how they want — within some price guidelines — may be an attractive idea for some program managers at other organizations. But all these years later, very few big… Read More »

Build Your Own Online Booking Tool

It’s not too often that a new corporate booking tool comes out. A global tool that entered the U.S. market a year ago from Pass Consulting now counts one of the world’s largest financial services firms as a client. Corporate customers may buy the Pass system in one of three categories. A basic version with little customization requires one week… Read More »

Clients Like Delta’s Performance Guarantee, But It’s Only A Start

Delta’s been on a roll during the past few years, and now it’s pressing the advantage. The airline will compensate well-performing corporate accounts when on-time performance and completion factor are worse than both American’s and United’s after a full calendar year. Because Delta has been running a tight ship, it’s not a very risky move. Travel managers like it and they, too, have nothing to lose.… Read More »

Ground Transport Focuses On Uber, But Not As One

At a limo conference in Atlantic City last fall, a couple of entrepreneurs announced the ground transport platform to compete with Uber. Seconds later, a black car exec whispered, “We’re building one, too.” This week it was déjà vu as The Company Dime looked into announcements about two other similar initiatives. Evidence of a third turned up, then a fourth. Shouldn’t the car… Read More »

Travel Incorporated Favors Proprietary Tech For Speed, Freedom

Atlanta-based Travel Incorporated last month released a new reporting tool using responsive design and featuring self-configurable dashboards. The software is emblematic of the travel management company’s “build it” approach to technology. Buying it may well be cheaper, but Travel Incorporated appreciates the flexibility in customizing proprietary solutions. It said clients do, too. Across the industry, TMCs have varying perspectives on this, and each approach is… Read More »

Unprecedented GBTA Election Failure Highlights Participation Challenges

Many members feel they left last week’s Global Business Travel Association convention in Orlando with unfinished business. GBTA said it did not receive enough votes in its annual election to seat new officers or decide on new bylaws. The announcement shocked some of the organization’s supporters. One called it an embarrassment. Another claimed incompetence. Many expressed disappointment. What’s… Read More »