Monthly Archives: October 2015

Podcast 4: Harriet Washburn, John Guarneri, Richard Clowes, Mike Cameron

Join us as we talk to travel management professionals about business travel services, expense management and careers on The Company Dime’s podcast.

Hotel Rates Keep Rising, But New Supply In Some Cities Gives Buyers Leverage

It’s another tough negotiating cycle for corporate hotel buyers. Healthy demand and tight availability mean some hotels are even declining to bid. But it’s not the same story in all markets and there are several ways clients can attempt to mitigate rate hikes. Buyers should have more leverage in markets that are adding lots of new rooms. New York still is the most expensive… Read More »

Virtual Payment: Just (Kill) The Fax

Virtual payment remains a hot topic in managed business travel. The benefits for companies that employ non-cardholding travelers are clear. Not resolved, however, are the headaches associated with faxing card authorizations. Travel managers wonder why the hotel industry can’t get its act together. It’s not as easy as they would hope. Choice Hotels has received praise for one initiative it’s testing, but that’s a stopgap.… Read More »

Jack Reynaert And The Profitability Of Knowledge

Meritor global travel manager Jack Reynaert Jr. is a quintessential example of knowledge as power. For the Detroit-area drive train manufacturer, Reynaert established a highly insourced, no-nonsense program. The roads that led him there were a lot like his booking policy compliance — nearly perfect. Seemingly the industry’s only second-generation travel manager, Reynaert has travel management in his blood. His late father was one of… Read More »

Competition Pushing Airfares Down

At the beginning of the year, this publication laid out reasons why airfares may not follow dropping fuel costs. Nine months on, it’s clear they have, but it’s not all because of oil prices. Demand growth this year isn’t as robust as expected, dragged down by sharply reduced volumes from the energy sector. There’s been some pick-up in overall capacity led by increases at Alaska, JetBlue, Southwest… Read More »

American Express Global Business Travel Wants To ‘Own’ An Online Booking Tool

They have hinted about it before, and American Express Global Business Travel officials this week reinforced the company’s desire to own an online booking tool. The big question is, in what sense? “We will have our own solution,” said chief sales officer Christine Ourmières-Widener during an interview Tuesday. She said the company fully expects to continue supporting a variety of tools, but “having our own solution… Read More »

GetGoing Gains In Mission To Improve Agent Hotel Shopping

[UPDATE, Jan. 28, 2016: BCD Travel announced it acquired GetGoing, including its San Francisco and Kiev-based product and engineering teams. Co-founder Alek Vernitsky joined BCD as SVP, product strategy, reporting to EVP of supplier relations and global strategic sourcing Rose Stratford.] About four in ten surveyed Canadian and U.S. business travelers at companies with travel policies said another person made their… Read More »

The Struggle To Improve Hotel Shopping In Online Booking Tools

Industry opinion on what it’s like to shop for hotels in corporate booking tools falls somewhere between cumbersome and atrocious. Inexperienced travelers or those with few preferences might call it good enough. Travel managers don’t. They want improvements, and some have given up on providers delivering them. Not so fast, say developers including Amadeus, Deem, Egencia and nuTravel. They’re… Read More »

Outbreak: Preparing For The Worst

Houston – You’ve got employees at an overseas location during an outbreak of a nasty disease. Local authorities start clamping down. Quarantines set up by U.S. health officials mean some of your workers can’t re-enter the country, if they can even leave the scene of the outbreak. Maybe some of your employees contracted the disease. Maybe they’ve been… Read More »

Going To School On Consortia Purchasing

Purchasing consortia are big in the higher education space. Some have been around for a while and others are relatively new. When dabbling in travel, car rental contracts seem to be an entry point. Now, there are agreements covering hotels, travel agencies, T&E software and visa processing services. There’s even a rare consortium air contract in play. Collegiate purchasing collectives… Read More »