Monthly Archives: November 2015

Moving Comfort From Fee to Fare

[UPDATE, May 25, 2016: Delta now is selling Comfort Plus as a distinct fare type to, from and between certain Asia/Pacific and Latin America markets. For itineraries including those markets, Comfort Plus fares also are available for any associated domestic segments. Exclusions include Argentina, Brazil, China, Hong Kong and Taiwan. In excluded markets, Comfort Plus remains a post-purchase… Read More »

Podcast 5: Lessons From Paris

Join us as we talk to travel management professionals about business travel services, expense management and careers on The Company Dime’s podcast.

Travel Leaders Corporate Asserts Objectivity With New Consultancy

About a decade ago the largest travel management companies created consulting units to help organizations with supplier sourcing and other projects. They targeted both existing and non-clients of their TMC services. Few smaller TMCs have followed but now Travel Leaders Corporate is giving it a go. The company in September announced Financial Solutions, a “proprietary and customizable offering” that goes “far beyond typical… Read More »

Paris Response: Ready And Able, But Rusty

Annapolis, Md., Trevose, Pa. and Philadelphia – Travel risk management programs worked as designed after Friday’s attacks in Paris, according to executives at leading TRM firms. But they said some clients need more practice and familiarity with systems and protocols. It’s one thing to have in place the appropriate infrastructure; it’s another to know how to quickly use it in a crisis.… Read More »

Real Headaches Over U.S. Federal ID Requirements

[UPDATE, Feb 3, 2017: We published new information related to this article here.] [UPDATE, Jan. 11, 2016: As of Jan. 22, 2018, travelers from states not complying with Real ID requirements for drivers licenses must use alternative identification acceptable to the Transportation Security Administration. That is, unless their state is working under an approved extension. According to the U.S.… Read More »

Using PreCheck And Global Entry May Be A No-Brainer, Deciding Who Pays Isn’t

Travel managers looking to find a common practice among their peers on whether to reimburse for expedited airport processing are out of luck. Like many things, it’s a judgement call and depends on the organization’s culture. One-third of 350 corporate travel managers responding to an August survey by American Express Global Business Travel and the Association of Corporate Travel Executives indicated their organizations have no policy… Read More »

Direct Affront: Hotel Rates And The Familiar Channel Conflict

It’s tough to know if you got the cheapest hotel rate. A lot of that has to do with timing. Published hotel rates, like airfares, fluctuate. Availability changes based on occupancy. Corporate rates aren’t always as accessible as many program managers would like. Some big chains also are more actively favoring direct bookers. They offer various enticements, notably free Wi-Fi.… Read More »

Thank You

One of our core principles at The Company Dime is that it’s about you, the reader, not us. But last week we celebrated our first birthday, so we hope you don’t mind indulging us as we reflect. Actually, we need a favor. Read on for more details, but to get straight to the point — if you haven’t purchased a subscription, please… Read More »

‘OK Google, When’s The Next In-Policy Flight To Chicago?’

The next big thing excited travel technology enthusiasts when Concur in 2012 invested in Evature, provider of natural-language search capabilities. The technology hasn’t become, in PhoCusWright’s words at the time, a “game-changing travel innovation.” But there are signs it’s beginning to move from Gartner’s “peak of inflated expectations” through the trough of disillusionment. For one thing, investment continues to flow into… Read More »

Meet The People Behind The New Virtual Agents

[UPDATE, Nov. 20, 2016: Deem acquired Cinch parent Olset.] [UPDATE, July 11, 2016: Cinch pulled its app from the app store to rework it based on feedback from about 1,000 initial users. The service will be re-released “in a couple months,” according to its founder.] At least two new entrants are looking to crack the small company business travel market… Read More »