Monthly Archives: December 2015

Delta Corporate Bundles Are In Client Hands Via Travelport

New York — Delta Air Lines is offering corporate fare bundles to Boise, Idaho-based Micron Technology through Travelport in the first publicly disclosed realization of a long-held airline hope. Using Travelport’s Smartpoint interface, Micron’s BCD Travel agents next year will begin testing use of a special fare bundle including not only Micron’s Delta rate, but also certain ancillaries. Delta and Travelport showed slides… Read More »

Little Hope In Travel Management For Change In Marriott’s Ways

The corporate travel world’s opinion of Marriott is bipolar. Travelers love the loyalty program, but that can work against corporate program compliance. Many industry professionals respect the company’s success but get discouraged when it takes a hard line on various issues. Travel buyers like the idea of a consistent, high-quality product from a world-renowned brand but don’t like… Read More »

Podcast 6: Lea Cahill, Kurt Ekert, Brian Harniman, Rich Miller

Join us as we talk to travel management professionals about business travel services, expense management and careers on The Company Dime’s podcast.

KDS Adds To North American Client Base With Global Organization Education First

Global education company EF Education First in March installed the KDS Neo door-to-door booking product for U.S. travelers. During the past year, the organization brought Neo to various markets in the Americas, Asia and Europe. It’s now moving into Canada. EF vice president Dennis Behnsen said the firm has used corporate booking tools in the past. But its in-house agents still made… Read More »

TCG Consulting Hires KBR’s Travel Department In Outsourcing Deal, Picks CWT

CWT Energy, Resources & Marine now is spooling up newly consolidated business with KBR Inc. A year ago, the global engineering, construction and government services company had 13 agencies, according to officials with TCG Consulting. The TMC implementation is one of many projects contemplated by a broad outsourcing partnership in which TCG manages KBR’s card and travel programs, and some meetings. It could yet take on… Read More »

Coming From A TMC Near You: Proactive Trip Disruption Services

If you’re a global travel manager and have not heard from your big travel management company about “proactive care” or “disruption services,” you likely will. American Express Global Business Travel and Carlson Wagonlit Travel are rolling out programs now. BCD Travel has had one for three years. The details differ, but what’s behind them is the same: operational intel and tracking from… Read More »

As Its Delta Deal Downsizes, Alaska Airlines Ups ‘Joint’ Sales With AA

[UPDATE, Dec. 19, 2016: Alaska Airlines and Delta Air Lines as of May 1, 2017, no longer will share codes. The carriers also will cease frequent flyer program reciprocity. An interlining deal for ticketing and baggage connectivity will continue.] Alaska Air Lines’ relationship with Delta seems about over as one with American is ramping up. Alaska and AA… Read More »

Snack Giant Mondelēz International Takes Jumbo Bite From Travel Spend

When a CFO says the company will cut its more than $100 million travel budget in half, only suppliers need to panic. For travel managers, it’s like a power-up. That’s how Ike Ihenacho has spent the past year and a half of his professional career — unleashing newfound power at $30 billion snack maker Mondelēz International. Thanks to data consolidation from United Kingdom-based Pi, the… Read More »

United Trying To One-Up Delta On Performance Guarantees

[UPDATE, Jan. 19, 2017: United for this year added baggage handling and carbon emissions to its performance guarantee for corporate clients. Delta also now includes baggage handling in its service commitment but United said its environmental component is an industry first. If United’s 2017 carbon emissions per available seat mile isn’t lower than both American’s and Delta’s, it will… Read More »

GBTA Study: Business Travelers Less Satisfied With Online Booking Tools Than Supplier Sites

New research by the Global Business Travel Association, sponsored by Concur, affirms that business travelers think online booking tools are merely satisfactory. Nevertheless, few surveyed travel managers said their employers are ready to allow for alternative booking options. Among 710 American, Australian and British business travelers working for companies with managed travel programs, 85 percent were satisfied when booking directly with airlines and hotels. The… Read More »