Monthly Archives: March 2016

Podcast 9: Evan Konwiser and Miriam Moscovici

Join us as we talk to travel management professionals about business travel services, expense management and careers on The Company Dime’s podcast.

Airline Rule Change Abruptly Hikes Circle Trip Costs

[UPDATE, April 1, 6:29 p.m. EDT: Delta now says that while “end-on-end combinability of non-refundable fares has been restricted,” booking within one passenger name record “multiple one-way tickets for the purpose of constructing legitimate circle trips” is again possible. “You can book any one-way ticket we offer for sale, but we do not recommend using multiple one-way tickets… Read More »

Getting In The Feedback Loop

It is easy to understand the importance of traveler feedback. Obtaining it is harder. As usual, mobile technology offers promise. A few new tech companies provide the means to collect timely and relevant traveler input, on the fly. Some travel management companies are looking to do the same. Armed with meaningful feedback, travel managers can address service deficiencies… Read More »

Amex, BCD Distance Themselves From Lufthansa Comments

A Lufthansa executive this month reportedly named American Express Global Business Travel and BCD Travel as potential partners for the airline’s direct-booking initiative. However, the travel management companies don’t sound interested. According to an Amex executive, Lufthansa’s proposed alternative would end up costing more than the airline’s 16 euro surcharge for traditional distribution. A BCD Travel spokesperson said the… Read More »

Hilton To Cut Agency Commissions On New Rates

Hilton Worldwide declined to comment, but several sources said it’s planning to reduce agency commissions on its new HHonors rates. Those are the discounted rates that Hilton revealed in February as part of its “Stop Clicking Around” marketing campaign, designed to compete with online travel agencies. Other travel agencies at first worried they also would not have access… Read More »

CTS Counters ECS Claims, Lists Carlson Wagonlit Travel Among Lost Customers

[UPDATE, May 9, 2017: OnyxCenterSource acquired fellow hotel commission recovery specialist eCommission Solutions. Onyx CEO Mark Dubrow said the deal expands his company’s client base and provides pre-existing ECS clients “an expanded hotel network and additional support services around the world.” Dubrow added that Onyx is determining how the ECS “big data platform” may help build out business… Read More »

Challenges Could Make A Fiercer American Express

It’s a tricky time for the world’s largest corporate card provider. American Express’ recent financial performance is “disappointing,” said chairman and CEO Kenneth Chenault. An antitrust suit with potentially wide and expensive implications still is pending. Amex recently lost a couple big consumer co-branding partnerships. Average fees charged to merchants are dropping, and will keep doing so as… Read More »

Dinova Boosts Dining Program With Personal Points

Dinova’s new rewards program enables client employees to personally benefit from their companies’ dining dollars. Whereas in the dining network’s existing program their companies get rebates, individual participants also can now earn points redeemable for restaurant gift cards. American Express corporate cardholders working for Dinova clients can sign up for the myDinova program on its website. Dinova founder… Read More »

Travel Safety As Career Path

She’s chair of the Global Business Travel Association risk committee. She built the travel safety program at Bank of America. Now Facebook has hired her to do the same. She’s Erin Wilk, and she appears to be one of the only dedicated travel safety managers in the corporate world. Apparently Bank of America thought it was a solid approach… Read More »

AA Changes Basis For International Discounts

American Airlines clients wanted negotiated discounts to apply to more of their purchases. The airline is now rolling out a new corporate pricing structure for international routes that does just that. To make it so, AA is basing discounts on fare basis codes rather than booking classes. It’s not a new concept in the industry. AA already does it… Read More »