Monthly Archives: April 2016

ExpenseBot Plies Both Human Support And Tech

Dakota Software finance director Nick Lay canceled his Concur Expense implementation two months ago, but he still gets monthly bills. This, he said, is a sign of a provider that’s too big for a small enterprise like his. On the other hand, new supplier ExpenseBot takes his phone calls and emails. ExpenseBot’s founders consider its technology a differentiator,… Read More »

ARC Aims To Clear The Air On Benchmarking

On average, how much are you paying for airfares? It’s probably one the easiest travel metrics to understand and a seemingly simple approach to benchmarking. The problem is, average ticket price is a flawed measurement. Many travel management pros know it doesn’t account for several important variables, though C-suite leaders may not. So what’s better? Some procurement people… Read More »

Podcast 10: Flo Lugli, Tom Botts, Chris Vukelich, James Filsinger and Elizabeth Grygo

Join us as we talk to travel management professionals about business travel services, expense management and careers on The Company Dime’s podcast. Our tenth episode features the first installment of a panel discussion recorded this week on hotel pricing and distribution strategies. The expert guests are new Miraval Group SVP and CMO Tom Botts, Yapta president and CEO James… Read More »

Willing To Negotiate, Lyft Cultivates Friendly Image

On-demand ground transportation company Lyft is gaining momentum in corporate travel and is open to negotiated benefits based on volume. Sources said the company is proving easier to work with than bigger rival Uber. Uber declined to comment on whether it works with negotiated benefits. Its website indicates it does not offer corporate discounts. “We’re taking a different… Read More »

The Grey Areas Of Noncompliance

Policy compliance remains one of the biggest challenges for corporate travel buyers. There are lots of old and new reasons, from the practical to the psychological. Most notable is the complexity of business travel. Throw in various other factors and the notion of leakage is becoming ambiguous. If your company neither endorses nor prohibits Uber, is using the… Read More »

Hyatt’s ‘Book Direct’ Program Targets Global Distribution Systems

[UPDATE, May 9 2016: Hyatt reversed course on GDS participation for member rates.] Like two of its rivals before, Hyatt Hotels on Monday announced a marketing and rate program specifically for loyalty program members. The companies are attempting to neutralize online travel agencies. However, unlike Hilton and Marriott, Hyatt’s discounted rates of “up to 10 percent” off for Gold… Read More »

Big Three Airlines Add Corporate Travel Self-Service

[UPDATE, June 28, 2017: United Airlines next month will make available through an online portal a new set of features for corporate clients and travel agencies. A key addition is detailed data on ancillary spending. United managing director of sales resources Karen Catlin said such reports have been in beta tests with a few big customers but otherwise… Read More »

Deem To Get $34 Million In Funding; Grady Out

[UPDATE, April 19, 2017: Deem redesigned and rebranded its software suite as ‘Work Fource.’] [UPDATE, April 15, 2016: A Deem official indicated the company does not agree with the CrunchBase figure for total investment in Deem; the official did not provide a different figure.] With founder Patrick Grady out and new funding in, Deem anticipates layoffs and a narrowed product focus… Read More »

New Risk Management Firms Aim To Mainstream Real-time Tracking

The most common and largely practical way to locate travelers in a crisis is to look at who intended to travel to the area and ping them. Credit card swipe data is another way follow an employee’s path. Potentially even more effective, GPS-based tracking is challenged by privacy concerns and battery drain. However, a relatively new crop of… Read More »

Donald Swartz’s Principles Of TMC RFPs

Miami — Managing travel should generate at least 8 percent to 20 percent in reduced spending. The offsetting cost to achieve that should be 4 percent to 7 percent. Sourcing a travel management company to support all that should take seven to 21 months. Sadly, implementation fails seven out of 10 times. These are some rules of thumb… Read More »