Monthly Archives: June 2016

At Your (Leisure Travel) Service

Usage of vacation time in the United States has been falling despite research that shows a rested employee is a productive one. When they do make plans, co-workers sometimes bug travel professionals with questions about vacations. They don’t always have answers. A couple of companies born from business travel management are looking to help. A brand-new spinoff of Ovation… Read More »

GBTA Education Preview

After the golf outing and spa day are over and before evening frivolities, away from the exhibition floor din and the general session celebrity, GBTA’s convention attendees in Denver next month will seek education. This year there are more than 80 sessions. Putting on that many in an effort to appeal to all is an impressive feat by… Read More »

Serko, Xero Seek Small Business Travel Syndicate

Everyone talks about the SME, but they really mean the M. That’s the midsize in small and medium-sized enterprise. Executives at business travel booking tech firm Serko are going after the S. They say this collectively huge segment of the business world is due for recognition with quality travel management services. Serko is releasing a business travel management program… Read More »

Hilton No Longer Providing Concur E-Receipts

[UPDATE, June 22, 2017: Concur no longer integrates e-receipts from Starbucks purchases. “This is due to issues that prevent us from providing you with the standard that we maintain for all our apps,” according to information sent to users. When Concur announced the feature in 2015, it claimed Starbucks was “the most commonly expensed restaurant” and that its… Read More »

Sabre CEO Klein: Underperformance Not Connected To Departure

[UPDATE, Dec. 16, 2016: Sabre announced that Sean Menke will become president and CEO on Dec. 31. He’s been at Sabre since October 2015 as an EVP and as president of Sabre Travel Network, responsible for the the company’s global distribution system. He previously was CEO of Frontier Airlines and served in senior positions at Air Canada and… Read More »

Travel Risk Management Experts: Limited Value In French, Israeli Risk Alert Apps

Lots of apps alert travelers to danger. Two of the newest come from the French and Israeli governments. These seem like good additions to the phones of ex-pats or travelers, and travel risk management experts say any info is usually better than none. Obviously partial to their products, TRM providers said one concern is that using both public and private-sector apps may be confusing during… Read More »

For Concur TripLink Clients, Motivations Vary

Users of Concur’s TripLink service have various reasons for participating. At IT consulting firm Sopra Steria, it’s about equipping employees. The company partnered last year with InterContinental Hotels Group on an unusual program in which Sopra Steria employees earn bonus IHG loyalty points for enrolling in and booking on IHG’s websites with TripLink. “As a company, we allow… Read More »

SR Travel Takes Action To Manage The Unmanaged

[UPDATE: Aug. 18, 2017: Direct Travel acquired S.R. Travel Service of San Francisco. Terms were not announced. A statement from Direct Travel West region president Helen Leon noted plans to expand “VIP and elite” services. Direct claims $4 billion in sales and offices in 60 locations.] The creators of TripActions think they have a slick reservations app, a… Read More »

Making Soft Dollars Less Squishy

Big U.S. airlines sell lots of add-ons. Business travelers crave several of them. They get some from status or their company’s travel program. Bundles and fare families can deliver them, too. Ascribing dollar values to these value-adds can be challenging. Reports from the Big Three airlines help make the case about the usefulness of their corporate relationships. Delta… Read More »

Wyndham Executive: Don’t Want Direct Bookings? Don’t Reimburse For Them

Wyndham Worldwide has made fewer headlines on book-direct programs than some competitors, but it has one too. Asked in an interview how companies should respond when these campaigns impact support for managed travel programs, an exec last week offered what some may see as an insensitive or unrealistic answer: non-reimbursement. Reading it there makes it seem like Wyndham SVP… Read More »