Delta Air Lines’ operational woes this week appear to be behind it, but financial ramifications still need tallying. The airline’s clients wonder if compensation for their organizations will be part of that. FlightStats data seem to indicate that the answer for now would be no. The U.S. airline industry has envied Delta’s operation for years. The emboldened airline last year…
Denver – A crew of Global Business Travel Association members seeking designation as Global Leadership Professionals last year set out to quantify managed travel’s impacts. Known as Team Value Quest, the group designed a 90-question survey tool that could be used to grade travel programs. In piloting with 32 organizations, the study squad determined that duty of care, hotels and…
It’s a classic tale of challenges and opportunities. And disclaimers. For when the three biggest travel management companies help clients use Airbnb, they say, they’re not endorsing it. Whether to use it is up to clients. TMCs are simply capturing data. Well, they might be marketing it, too. And they could soon be booking it. In any case, it will…
[UPDATE, October 19, 2016: GBTA Foundation’s updated car rental request for proposals template now is available. Meant to become an “industry standard,” the document includes a new section on sustainability. Car rental bidders are asked to describe sustainable development policies, environmental certifications, external audits, fleet gas mileage and commitments to help clients reduce carbon footprints….
Denver — Artificial intelligence could propel travel management past other disciplines on service innovation. According to experts, this is because of its data and people. American Express Global Business Travel’s Evan Konwiser said business travel firms have the info to make AI useful. Others don’t. Among these data are user profiles, history, preferences and loyalty. Content, rates and negotiated contracts play a…
Denver – Despite its headaches, travel management pros who use virtual payment say it’s too beneficial to pass up. Speakers here during the Global Business Travel Association convention last month raised, and attempted to answer, the many questions. Virtual payment is a popular option for travelers without corporate cards. It cuts accounting reconciliation times and protects against fraud. Various controls…
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