Monthly Archives: October 2016

Shelved US Airways Direct Connect Evokes Airline Distribution Aspirations

[UPDATE, Nov. 28, 2016: The Germany-based distributor with which US Airways tested its Farelogix-powered direct connection was consolidator Aerticket, according to case testimony. US Airways was disappointed with the volume of bookings processed this way.] New York — According to court testimony, US Airways six years ago prepared to pay travel agencies as much as $4 per ticket… Read More »

How Non-BSP Airlines Create Inefficiency For Travel Management

Informing clients of its new “high-cost” supplier expense recovery program, American Express Global Business Travel indicated $10 per transaction would apply not only to non-global distribution system participants, but also to airlines that are not in billing settlement plans like ARC. What’s ARC got to do with it? Booking managed corporate travel on airline websites is a drag… Read More »

United’s Kirby Describes Alleged Sabre Threats Against US Airways On Participation Agreements

New York — When Scott Kirby in August left American Airlines for United Airlines, his roughly $13 million separation agreement provided that he would still make himself available for testimony and preparation “in connection with the company’s pending dispute with Sabre Corporation and any related actions or appeals.” Under the name it took on when it was filed… Read More »

University Plans Rare Corporate Travel Management Curriculum

Metropolitan State University of Denver next year will offer corporate travel management education, a scarcity at the collegiate level. By comparison, those interested in becoming a travel agent can find training in several places. Plenty of tourism and hospitality schools offer other kinds of travel-related degrees. Efforts to educate the next generation of travel managers, though, have been mixed. A… Read More »

With Scale, Jeff Katz’s Efforts To Improve Traveler Service Could Impact Travel Management

You check in for your flight. Your hotel learns this and also checks you in, delivering your room key to your mobile device. But your flight is delayed. Your hotel finds out, notes a late check-in and orders you a late meal. On the way home, you return your rental car early and your airline asks if you… Read More »

BA Champions IATA’s NDC For Corporate Travel

[UPDATE, May 26, 2017: IAG informed industry partners that British Airways and Iberia would add a $10 fee as of Nov. 1, essentially for each one-way trip, on tickets purchased in global distribution systems. The fee will be displayed as a “Q charge” in fare constructions, and included in itinerary fare quotes. Refunds will align with the rules of the… Read More »

Buyers Balk At Amex GBT Fee

Though some understand the rationale, corporate travel buyers don’t like the new American Express Global Business Travel surcharge on certain airline bookings. Concerns go beyond the amount of the fee, which client communications indicate is $10 per transaction. Customers raised several other financial and operational questions. Speaking anonymously due to the sensitive nature of supplier relationships, some GBT… Read More »

Teleconference 5: Inside TMC Economics

Inside TMC Economics Jan. 12, 2017, at 12 pm EST Special 90-minute episode Thanks to all our attendees and speakers! This event’s recording may be purchased here or gifted here for $25. Grab the slides here. During the sold-out Teleconference 5 AmTrav CEO Jeff Klee and Short’s Travel Management CEO David LeCompte talked about the differences in how their companies generate… Read More »

American Express Global Business Travel Fee Idea Isn’t New, But Goes ‘A Step Further’

It’s common for travel management companies to charge extra when booking a supplier requires more work or generates less revenue. This is the basic idea behind American Express Global Business Travel’s additional $10 per transaction fee for certain airlines, revealed here on Tuesday. Sources contacted mainly by email during the past 24 hours indicated that other TMCs have not taken… Read More »

Amex GBT Goes After ‘Higher Processing Costs’ Of Gol, Ryanair, Southwest, Others

American Express Global Business Travel in an August letter indicated customers would pay a $10 surcharge on transactions booked with airlines deemed “high cost.” “This additional $10 fee applies to any transaction booked with a supplier that is booked outside a GDS; does not settle its accounts through industry-standard methods; has limited or no participation in industry-standard fare… Read More »