Monthly Archives: November 2016

Why It’s Difficult To Update Travel Agent Desktops

New York — It’s easy to make fun of the traditional “green” screens that travel agents use, but it’s really hard to replace them. Executives with large travel management companies deposed for the US Airways v. Sabre lawsuit, now in trial here, pointed to tens of millions of reasons. “It was a money pit,” said BCD Travel EVP Rose… Read More »

As Basic Economy Spreads, So Do Its Headaches

[UPDATE, Feb 3, 2017: We published new information related to this article here.] [UPDATE, Jan. 19, 2017: American Airlines’ version of Basic Economy goes on sale Feb. 21 for travel starting March 1, first in 10 select markets. Like Delta’s and United’s, AA’s new bottom-level product is meant to provide more choices for customers and a defense against… Read More »

Explainer: IATA’s One Order

Airline reservations and global distribution systems create passenger name records. Airlines issue tickets. Electronic miscellaneous documents account for ancillary sales. This multitude of records, ticket numbers and reservation numbers complicates revenue accounting and can confuse travelers. The International Air Transport Association is working on a better way, which corporate buyers and travel management companies may get a look at next… Read More »

Upside Enlisting Travel Management Companies To Support ‘Self-Managed’ Service

[UPDATE, Feb 3, 2017: We published new information related to this article here.] In the words of founder Jay Walker, Upside aims to convert unmanaged business travel to self-managed business travel. So why does the company have a website showing nine corporate travel management company partners? Currently in beta, Upside sells customized air and hotel combo packages. Travelers earn gift cards for… Read More »

Data From Price Assurance Tools Promise Power For Buyers

[UPDATE, March 10, 2017: FairFly completed integration with Travelport’s Galileo global distribution system.] Price assurance has taken root in corporate travel. TripBam and Yapta, especially, have made serious inroads. Another airfare reshopping firm, FairFly also is building a business on travel price volatility. These specialists are compiling huge data repositories. For travel managers, this may represent newfound power.… Read More »

Nobel Laureate Opines On Who Should Fund Business Travel Distribution

New York — “Business people are very excited about competition in every sector except their own.” With that quip, Columbia University professor Joseph Stiglitz opened his testimony here this month in the US Airways v. Sabre antitrust trial. Called by the plaintiffs, the Nobel Prize-winning economist Time magazine once named among the 100 most influential people had studied… Read More »

Case Details Sabre’s Airline Segment Fees, Including Southwest’s Advantage

[UPDATE, Dec. 21, 2016: Adds testimony at bottom about the differing levels of service provided to Southwest versus legacy U.S. network carriers like US Airways.] New York — Industry pros always figured Southwest Airlines paid less to global distribution system providers like Sabre than other big airlines. Now they know how much. Southwest’s 2010 per-segment fee to Sabre… Read More »

Trial Reveals Sabre GDS Incentives Paid To Big Travel Management Companies

New York — As they consolidate and grow, travel agencies earn more incentive money from global distribution system providers. Just how much has been hard to ascertain, since incentives are not specifically teased out in GDS company financial reports. With the US Airways v. Sabre case underway here, some interesting numbers are emerging. According to data originating with… Read More »

Teleconference 6: Traveler Engagement

Traveler Engagement Feb. 9, 2017 Thanks to all our attendees and speakers! This event’s recording may be purchased here or gifted here for $10. Grab the slides here. A big part of travel management is traveler management, or it should be. Our sixth teleconference featured four practitioners discussing the tools, metrics, benefits and challenges of traveler engagement. Speakers: Festive… Read More »

New Corporate Booking Platform Using Artificial Intelligence

There’s a new player in corporate booking technology. Before the year is out it expects to activate a booking portal for an undisclosed Fortune 10 company. Phase two early next year would bring a proactive artificial intelligence service scanning emails and calendars to present optimal itineraries based on corporate policies. It’s already working with two travel management companies… Read More »