Monthly Archives: March 2017

Privacy Shield Alive For Now As Europe, U.S. Set Annual Review

A European Union commissioner said Friday that the first annual review of the Privacy Shield data protection framework would take place in September, supporting optimism for the scheme’s prospects. Uncertainty had been brewing as the European Commission threatened it would dismantle the program without reassurances by the Trump administration. The review “will be an important milestone where we… Read More »

‘Laptop Ban’ Prompts Review Of Travel, IT Policies

[UPDATE, July 20, 2017: The U.S. Department of Homeland Security no longer bans large electronic devices in airplane passenger cabins for flights coming in from overseas. The last of the 10 airports affected by the restrictions had the ban removed this week.] [UPDATE, April 19, 2017: Emirates cited revised U.S. government policies for its decision to reduce flight… Read More »

Today In Chatbots: Concur’s Hipmunk Demos, HelloGbye Launches

[UPDATE, June 28, 2017: Sabre announced plans for a new chatbot that travel agencies would white-label. According to Sabre Labs director of technology Mark McSpadden, Casto Travel and TSI signed up to conduct a pilot later this year.] Concur still isn’t saying much about its plans for Hipmunk, but a client conference this month featured a roadmap for its… Read More »

No Show? No Commission

Industry practice stipulates that hotels don’t pay commissions on penalty charges when travelers don’t show up, even if the rate they booked was commissionable. Yet, one expert said some travel management companies get hotels to stray from the standard practice. No-shows are fairly rare, but the topic could become more relevant if hotels continue to tinker with cancellation… Read More »

ARC Data Showing Promise For Buyers

Prism data is the basis for corporate deals with the big U.S. network airlines. It will be for the foreseeable future. But it has limitations. The Airlines Reporting Corp. designed new tools for corporate buyers and agencies that better detail activity and marketplace benchmarks. This can prepare them for contracting. In an early use case of ARC Corporate… Read More »

Amadeus To Retire ‘Workhorse’ Mainframes

Amadeus expects this year to reach a major milestone, decommissioning the last of its mainframes. This is the culmination of a multi-year process to achieve “more flexibility and resiliency.” Sabre isn’t there yet. Under new CEO Sean Menke, the company has embarked on a general tech upgrade program. “We will make investments in our IT infrastructure this year… Read More »

Airlines Diverging On Custom Corporate Bundles

Delta Air Lines in 2015 started offering tailored packages of products and services to corporate accounts. It’s not doing that anymore. It has other ways to enrich commercial relationships with add-ons. The change in strategy reflects two different ways airlines view the concept of corporate bundles. Travel managers for a while talked up the idea of fares specific to… Read More »

Taxing Calls For Tracking

Tax jurisdictions around the nation and globe increasingly are going after companies for revenues owed based on business activities within their borders facilitated by travel. Ernst & Young last year pointed out “a significant increase … in both business travel and nonresident income tax enforcement” by the state of New York. That’s not the only state that stands… Read More »

Next Time, Avoid The Snow Disruption

[UPDATE, April 19, 2017: Rebooking service Freebird announced reseller deals with Altour, Options Travel, Safe Harbors Business Travel, Short’s Travel Management, Travel and Transport and Upside Travel. It also picked up additional funding from venture capital firms General Catalyst and Accomplice, and named industry vet Ellen Keszler as another advisor and investor.] Did today’s blizzard in the Northeast wreck… Read More »

Business Travel’s Personal Toll: Identity Threat Or Reality Check?

Those who travel for business view warnings about the mental and physical hazards either as an “identity threat” or a “more concerning reality check.” This was a finding from an academic study published last week on the reaction to an earlier study exploring the “darker side of hypermobility.” The first study argued that the perceived glamour of frequent… Read More »