Since its inception, SAP Concur’s TripLink program has drawn concern from policy compliance-minded travel managers. They were well aware that lacking inventory in preferred travel management companies or online booking tools created program integrity issues. With some content, especially conference hotel rates, simply not in those channels, many said yes to the TripIt-style email parsing component of TripLink. But the…
Announced more than two years ago, integration between American Airlines and SAP Concur’s TripLink program is going live for North America-based TripLink users this week. This follows a couple weeks of testing, according to AA vice president for sales and distribution strategy Cory…
The decision by Siemens to move all hotel sourcing to HRS isn’t only about improving the $101 billion industrial manufacturer’s lodging program. It supports a traveler-centric philosophy through flexibility and choice that’s also reflected in other areas like air travel and booking channels. Process efficiencies are a bonus. “This is not open booking by definition,” said Albert James Kueng, the…
Some travel management company sources are concerned about competition from SAP Concur’s Hipmunk-powered small-business offering. A new TripLink-related requirement for Concur’s preferred partners is irksome to others. It’s just another day in the alliance, ever uneasy for some, between Concur and TMCs. Whether they’re resellers or preferred partners, certain TMCs have worried about the tech company’s moves in travel since…
Press releases about suppliers participating in the direct-connect version of Concur’s TripLink continue apace even as the activation of such connections remains sporadic. Most recently, Concur made TripLink available to users of United Airlines’ mobile app. It’s also smoothing out the client on-boarding process. Meanwhile, Traxo added Booking.com and United to its own version of supplier-direct data capture, which already…
One of the issues tripping up Concur’s TripLink in beta with United Airlines and several customers is how to capture the value of unused tickets. When travelers cancel or change a booking made on United’s website using their TripLink account, sometimes there is residual value to be used. At the moment there’s no way for that credit to be added to the client’s existing store, typically…
[UPDATE, Nov. 15, 2016: British Airways and Iberia agreed to participate in Concur TripLink. A Concur official indicated that there is “no timeline to share at the moment” for when the American Airlines Oneworld alliance and joint venture partners expect to go live.] Concur signed American Airlines to its TripLink supplier-direct program. AA joins Air Canada, Etihad, Lufthansa and United…
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