Category Archives: Configurations

After Enlisting Two Dozen TMCs, Concur’s Preferred Program Loses A Few

Frosch recently left the Concur preferred travel management company program because it didn’t want to use all the required technology. A similar thing happened with Altour and at least one other TMC. In the three cases, officials said they remain Concur supporters even if they no longer meet the formal program’s criteria. At more than… Read More »

Microsoft Maximizes Travel Management Resources By Getting Them From American Express GBT

Microsoft has avoided “significant disruptions to stakeholders” since deploying in May 2016 a travel management outsource model that pushes the frontier of process over people. While the client continues to “own” strategy and sourcing, American Express Global Business Travel handles day-to-day travel manager tasks previously assigned mainly to travel department contractors. The setup freed Microsoft’s… Read More »

NexTravel, W Travel Partner To Take Midmarket Firms Across Borders

Corporate booking tech developer NexTravel partnered with little-known travel management company W Travel to go after multinationals. Related to a provider of premium-class services to business travelers, W is investing to compete with the megas. NexTravel will retain other TMC partners, notably Atlas Travel and Technology Group. You will find bold proclamations in the NextTravel-W… Read More »

At Your (Leisure Travel) Service

Usage of vacation time in the United States has been falling despite research that shows a rested employee is a productive one. When they do make plans, co-workers sometimes bug travel professionals with questions about vacations. They don’t always have answers. A couple of companies born from business travel management are looking to help. A brand-new… Read More »

Dearth Of Agents Draws Some In Travel Management To Offshoring

Gant Travel Management in 2015 issued a staggering 77 percent more airline tickets than it did just three years earlier. Clearly its value proposition is winning over clients. Facing a dearth of available corporate travel agents, however, Gant’s capacity can’t keep up. So the company is exploring offshore servicing, an option once considered taboo. The… Read More »

KDS Adds To North American Client Base With Global Organization Education First

Global education company EF Education First in March installed the KDS Neo door-to-door booking product for U.S. travelers. During the past year, the organization brought Neo to various markets in the Americas, Asia and Europe. It’s now moving into Canada. EF vice president Dennis Behnsen said the firm has used corporate booking tools in the past. But its in-house… Read More »

TCG Consulting Hires KBR’s Travel Department In Outsourcing Deal, Picks CWT

CWT Energy, Resources & Marine now is spooling up newly consolidated business with KBR Inc. A year ago, the global engineering, construction and government services company had 13 agencies, according to officials with TCG Consulting. The TMC implementation is one of many projects contemplated by a broad outsourcing partnership in which TCG manages KBR’s card and travel programs, and some meetings. It could… Read More »

Coming From A TMC Near You: Proactive Trip Disruption Services

If you’re a global travel manager and have not heard from your big travel management company about “proactive care” or “disruption services,” you likely will. American Express Global Business Travel and Carlson Wagonlit Travel are rolling out programs now. BCD Travel has had one for three years. The details differ, but what’s behind them is the same: operational intel… Read More »

Jack Reynaert And The Profitability Of Knowledge

Meritor global travel manager Jack Reynaert Jr. is a quintessential example of knowledge as power. For the Detroit-area drive train manufacturer, Reynaert established a highly insourced, no-nonsense program. The roads that led him there were a lot like his booking policy compliance — nearly perfect. Seemingly the industry’s only second-generation travel manager, Reynaert has travel management in his blood. His late… Read More »

DHL Cites Tech, Speed And Service For Picking Short’s In Agency Consolidation

Overwhelmed by trying to manage the use of 30 travel agencies in the Americas, logistics company Deutsche Post DHL Group a year ago started a consolidation project. The HRG affiliates network and Latin America’s L’alianXa Travel Network were the two winning bidders. In the United States, where DHL fields more than 20,000 travelers, Short’s Travel Management beat out other HRG affiliates. Implementation… Read More »