Category Archives: Configurations

Rail Revolution? A Travel Pro Can Dream

[UPDATE, June 23, 2017: Expedia completed its acquisition of a majority stake in SilverRail. Terms were not disclosed.] [UPDATE, June 16, 2017: Adds information about Amadeus Cytric.] Announcing plans to acquire a majority stake in rail distribution and IT firm SilverRail, Expedia CEO Dara Khosrowshahi last month said rail was “ready for an online revolution.” It can’t come too soon.… Read More »

After Enlisting Two Dozen TMCs, Concur’s Preferred Program Loses A Few

Frosch recently left the Concur preferred travel management company program because it didn’t want to use all the required technology. A similar thing happened with Altour and at least one other TMC. In the three cases, officials said they remain Concur supporters even if they no longer meet the formal program’s criteria. At more than two dozen other… Read More »

Microsoft Maximizes Travel Management Resources By Getting Them From American Express GBT

Microsoft has avoided “significant disruptions to stakeholders” since deploying in May 2016 a travel management outsource model that pushes the frontier of process over people. While the client continues to “own” strategy and sourcing, American Express Global Business Travel handles day-to-day travel manager tasks previously assigned mainly to travel department contractors. The setup freed Microsoft’s own travel professionals… Read More »

NexTravel, W Travel Partner To Take Midmarket Firms Across Borders

Corporate booking tech developer NexTravel partnered with little-known travel management company W Travel to go after multinationals. Related to a provider of premium-class services to business travelers, W is investing to compete with the megas. NexTravel will retain other TMC partners, notably Atlas Travel and Technology Group. You will find bold proclamations in the NextTravel-W Travel announcement, but… Read More »

At Your (Leisure Travel) Service

Usage of vacation time in the United States has been falling despite research that shows a rested employee is a productive one. When they do make plans, co-workers sometimes bug travel professionals with questions about vacations. They don’t always have answers. A couple of companies born from business travel management are looking to help. A brand-new spinoff of Ovation… Read More »

Dearth Of Agents Draws Some In Travel Management To Offshoring

Gant Travel Management in 2015 issued a staggering 77 percent more airline tickets than it did just three years earlier. Clearly its value proposition is winning over clients. Facing a dearth of available corporate travel agents, however, Gant’s capacity can’t keep up. So the company is exploring offshore servicing, an option once considered taboo. The practice isn’t widespread.… Read More »

Podcast 7: Judy Bauer, Evan Konwiser, Patrice Simon

Join us as we talk to travel management professionals about business travel services, expense management and careers on The Company Dime’s podcast.

KDS Adds To North American Client Base With Global Organization Education First

Global education company EF Education First in March installed the KDS Neo door-to-door booking product for U.S. travelers. During the past year, the organization brought Neo to various markets in the Americas, Asia and Europe. It’s now moving into Canada. EF vice president Dennis Behnsen said the firm has used corporate booking tools in the past. But its in-house agents still made… Read More »

TCG Consulting Hires KBR’s Travel Department In Outsourcing Deal, Picks CWT

CWT Energy, Resources & Marine now is spooling up newly consolidated business with KBR Inc. A year ago, the global engineering, construction and government services company had 13 agencies, according to officials with TCG Consulting. The TMC implementation is one of many projects contemplated by a broad outsourcing partnership in which TCG manages KBR’s card and travel programs, and some meetings. It could yet take on… Read More »

Coming From A TMC Near You: Proactive Trip Disruption Services

If you’re a global travel manager and have not heard from your big travel management company about “proactive care” or “disruption services,” you likely will. American Express Global Business Travel and Carlson Wagonlit Travel are rolling out programs now. BCD Travel has had one for three years. The details differ, but what’s behind them is the same: operational intel and tracking from… Read More »