Category Archives: Distribution

Today In Chatbots: Concur’s Hipmunk Demos, HelloGbye Launches

Concur still isn’t saying much about its plans for Hipmunk, but a client conference this month featured a roadmap for its natural language processing capabilities. According to a March 15 tweet by Concur VP of business development R.J. Filipski, Hipmunk showed attendees it was enabling “chatbot-based business travel booking via Concur and your preferred TMC.” Meanwhile,… Read More »

No Show? No Commission

Industry practice stipulates that hotels don’t pay commissions on penalty charges when travelers don’t show up, even if the rate they booked was commissionable. Yet, one expert said some travel management companies get hotels to stray from the standard practice. No-shows are fairly rare, but the topic could become more relevant if hotels continue to… Read More »

Airlines Diverging On Custom Corporate Bundles

Delta Air Lines in 2015 started offering tailored packages of products and services to corporate accounts. It’s not doing that anymore. It has other ways to enrich commercial relationships with add-ons. The change in strategy reflects two different ways airlines view the concept of corporate bundles. Travel managers for a while talked up the idea of… Read More »

Airline-GDS Negotiations Heat Up As Parties Try To Sway Lawsuit’s Outcome

[UPDATE, March 22, 2017: U.S. District Judge Lorna Schofield denied American Airlines’ renewed request for declaratory judgment relief. She wrote that the request was “untimely” and “otherwise inappropriate.” Although American’s negotiations with Sabre for a new contract “may be newly imminent, they are not unexpected,” according to Schofield. “Reconsideration on account of a changed, but… Read More »

Chasing Lyft And Uber, Ground Transportation Industry Pools Resources

[UPDATE, March 10, 2017: In another example of ground transport convergence, Hertz Europe aligned with Blacklane to provide cars with professional drivers. The “first stage” of an international roll-out brought the program to nine European countries. Customers can request airport transfers, limousines and other chauffeured services via direct Hertz sales channels. The company said it’s… Read More »

Direct Travel Buys MacNair Travel As Midmarket Play Keeps Rolling

Anyone who follows this space knows that Direct Travel is buying up travel management companies. Its purchase of MacNair Travel Management last October, though, flew under the radar. With it, Direct Travel since 2011 has closed 21 acquisitions of TMCs and meetings management firms. President and CEO Mike MacNair and his wife Ellen founded MacNair… Read More »

Teleconference 8: NDC In Corporate Travel

NDC In Corporate Travel April 13, 2017, at 12 pm EDT In the works for a while, IATA’s New Distribution Capability is a standard for airline data transfer meant to advance product distribution and help carriers customize offers. What does all that mean? How exactly will it impact corporate travel programs? When is it coming? Featuring Festive Road managing… Read More »

Updates: Air Emissions; Upside; Basic Economy; PayForTrip; Real ID; Compl.ai

Sometimes the things we write about peter out. Sometimes more developments happen, but they don’t warrant an entirely new article. In other cases, something unexpected or counterintuitive is noteworthy in its continuance. Hence, the Updates post. Click to jump to United’s carbon emissions pledge to corporate clients, Upside’s launch, proliferating Basic Economy airfares, PayForTrip’s pause,… Read More »

Hilton Ends Test Of Seven-Day Cancellation Rates

For those who found Hilton’s restrictive “flexible” rates problematic, there’s some good news. A Hilton official confirmed the hotel company ended a test of those rates. But don’t be surprised if you see them again. Like Basic Economy airfares, these kinds of hotel rates aren’t suited for corporate travel. Some program managers would rather not include… Read More »

DOD Piloting New Defense Travel System, Asking For Travel Management Company Capabilities

The U.S. Department of Defense spends billions on travel every year. Its policies have grown unwieldy. The Defense Travel System has been widely derided. Travel payment processes are rife with errors. Projects now underway aim to fix a lot of that. DOD since June has been running a limited pilot of the newest version of… Read More »

ASTA, The Company Dime Partner To Study Transition From Unmanaged Business Travel

Last week the American Society of Travel Agents and The Company Dime announced a research partnership to learn more about the barriers and opportunities related to converting “unmanaged” business travel to managed travel. Why do businesses large and small implement travel management practices? What role do travel agencies play in that, and what other services… Read More »