Category Archives: Methods

Concur Partnership Over, Egencia Announces New Expense Management Solutions

The partnership agreement between Concur and Egencia will end on March 31, Concur confirmed Tuesday in a written statement. Declining to comment on what Concur “is or isn’t doing,” Egencia VP of global product and marketing Michael Gulmann said, “We’d like to partner with everyone.” The firms commented in response to information in a Concur memo obtained… Read More »

Big Clients Signal Acceptance As Rocketrip Signs General Electric, Twitter

Rocketrip CEO Dan Ruch thinks too few travel managers are advocates for travelers. He said the profession has a policy compliance problem and lacks innovation. His new, big-name clients apparently agree with at least some of that. Rocketrip this month announced that General Electric and Twitter signed on. Most clients now are mid-sized or larger.… Read More »

Traveler Engagement: (Hard) Work In Progress

Traveler engagement is an area of opportunity, but translating touchy-feely principles for a procurement mindset of compliance and savings is problematic. Many practitioners remain in the earliest stages of a more robust engagement program, studying and planning. According to an Association of Corporate Travel Executives/American Express Global Business Travel September 2016 survey of 254 corporate… Read More »

ASTA, The Company Dime Partner To Study Transition From Unmanaged Business Travel

Last week the American Society of Travel Agents and The Company Dime announced a research partnership to learn more about the barriers and opportunities related to converting “unmanaged” business travel to managed travel. Why do businesses large and small implement travel management practices? What role do travel agencies play in that, and what other services… Read More »

Teleconference 7: Mobile Technology

Mobile Technology March 9, 2017 Download the recording here. Gift the recording here. Grab the slides here. It’s everywhere, so what’s next for mobile technology in corporate travel? Our expert panel discussed the status quo, keys to creating a mobile strategy, the possible impact of mobile self-service on jobs and operations, and emerging functions like chatbots. This episode… Read More »

Data From Price Assurance Tools Promise Power For Buyers

[UPDATE, March 10, 2017: FairFly completed integration with Travelport’s Galileo global distribution system.] Price assurance has taken root in corporate travel. TripBam and Yapta, especially, have made serious inroads. Another airfare reshopping firm, FairFly also is building a business on travel price volatility. These specialists are compiling huge data repositories. For travel managers, this may… Read More »

ARC, TMC Exec Raise Red Flags On Ticketing Fraud

As with hacking, if it hasn’t happened to you yet, fraud will. Travel management companies can be unwitting participants in deceit. In one unsettling but increasingly common scenario, scammers search the Internet or buy hacked information to find out companies’ travel agencies and other details. They masquerade as executives from those companies in calls to… Read More »

How Non-BSP Airlines Create Inefficiency For Travel Management

Informing clients of its new “high-cost” supplier expense recovery program, American Express Global Business Travel indicated $10 per transaction would apply not only to non-global distribution system participants, but also to airlines that are not in billing settlement plans like ARC. What’s ARC got to do with it? Booking managed corporate travel on airline websites… Read More »

Unused Tickets Still Require (Micro) Management

Back in the day, business travelers used physical airline tickets. This helped, though did not ensure, that when non-refundable tickets went unused, credits would be applied to other trips. Then tickets went electronic, and they were more often forgotten. Managing unused ticket credits remains a pain in the a$$. And that’s company cash. So when… Read More »

Teleconference 2: Hotel Buying

Hotel Buying Oct. 13, 2016 Thanks to all our attendees and speakers! The recording from this event may be purchased here or gifted here for $10. Here are the accompanying slides. On Teleconference 2, The Company Dime and expert guests examined the dynamics of the ongoing 2017 hotel rate negotiating season. ABC Global Services CEO Eric Altschul,… Read More »

‘Team Value Quest’ Dares To Quantify The Merits Of Travel Management (Phase 1)

Denver – A crew of Global Business Travel Association members seeking designation as Global Leadership Professionals last year set out to quantify managed travel’s impacts. Known as Team Value Quest, the group designed a 90-question survey tool that could be used to grade travel programs. In piloting with 32 organizations, the study squad determined that… Read More »

GBTA Speakers Attempt To Answer Virtual Payment’s Questions

Denver – Despite its headaches, travel management pros who use virtual payment say it’s too beneficial to pass up. Speakers here during the Global Business Travel Association convention last month raised, and attempted to answer, the many questions. Virtual payment is a popular option for travelers without corporate cards. It cuts accounting reconciliation times and… Read More »