Category Archives: Service

Air Traffic Control Privatization Proposal Could Obstruct Long-Term FAA Funding

[UPDATE, June 8, 2017: Adds Global Business Travel Association statement, at bottom.] Corporate travel constituents want a greater focus in Washington on FAA funding and the related issue of air traffic control modernization. The Trump administration on Monday proposed privatizing air traffic control. Hardly a new one, the idea drew lots of fresh criticism and… Read More »

Teleconference 12: Corporate Airline Relationships

Corporate Airline Relationships Sept. 14, 2017 at 12 pm EDT Register here. Gift a ticket here. There’s rarely a dull moment in the world of airlines. It’s a supplier segment that underwent radical changes in the past decade, from mergers and joint ventures to new business models and all sorts of new approaches on pricing, product and distribution.… Read More »

New Private Luxury Terminal At LAX Offers Corporate Memberships, But Are There Takers?

Who will pay thousands of dollars to use a private terminal before boarding a commercial flight? Rich folks, of course, but also maybe those who employ rich folks. At LAX, where celebrities move through and paparazzi pursue, entertainment companies and talent agencies may take a look at The Private Suite, a facility that opened this… Read More »

Who Speaks For You? (And What Are They Saying?)

Many groups advocate for a wide range of travel issues. Some relate to corporate travel, but who speaks specifically for the corporate travel industry? Sixty attendees to the Association of Corporate Travel Executives’ New York event this week answered that question as part of an informal poll. They mentioned ACTE, Airlines for America, the American… Read More »

American Express Global Business Travel Redesigns Midmarket Offering

American Express Global Business Travel last month started offering a bundled platform for new U.S. clients spending less than $20 million annually on air travel. In partnership with Jigsaw Research and design consultancy Livework Studio, GBT crafted the program based on several guiding principles for the client experience: personalization, proactive servicing, consistency, value, local expertise and ease… Read More »

Next Time, Avoid The Snow Disruption

[UPDATE, April 19, 2017: Rebooking service Freebird announced reseller deals with Altour, Options Travel, Safe Harbors Business Travel, Short’s Travel Management, Travel and Transport and Upside Travel. It also picked up additional funding from venture capital firms General Catalyst and Accomplice, and named industry vet Ellen Keszler as another advisor and investor.] Did today’s blizzard in… Read More »

Travel and Transport Augments Agent Desktop With New Information System

Two-thirds of Travel and Transport’s client bookings go through self-booking tools. Why, then, did the travel management company spend time and money building out technology at the travel agent point of sale? It’s because the rest often are the most important or tricky bookings. Better-informed and more efficient agents make for better customer service. Travel… Read More »

Teleconference 7: Mobile Technology

Mobile Technology March 9, 2017 Download the recording here. Gift the recording here. Grab the slides here. It’s everywhere, so what’s next for mobile technology in corporate travel? Our expert panel discussed the status quo, keys to creating a mobile strategy, the possible impact of mobile self-service on jobs and operations, and emerging functions like chatbots. This episode… Read More »

Why It’s Difficult To Update Travel Agent Desktops

New York — It’s easy to make fun of the traditional “green” screens that travel agents use, but it’s really hard to replace them. Executives with large travel management companies deposed for the US Airways v. Sabre lawsuit, now in trial here, pointed to tens of millions of reasons. “It was a money pit,” said… Read More »

As Basic Economy Spreads, So Do Its Headaches

[UPDATE, Feb 3, 2017: We published new information related to this article here.] [UPDATE, Jan. 19, 2017: American Airlines’ version of Basic Economy goes on sale Feb. 21 for travel starting March 1, first in 10 select markets. Like Delta’s and United’s, AA’s new bottom-level product is meant to provide more choices for customers and… Read More »

Teleconference 6: Traveler Engagement

Traveler Engagement Feb. 9, 2017 Thanks to all our attendees and speakers! This event’s recording may be purchased here or gifted here for $10. Grab the slides here. A big part of travel management is traveler management, or it should be. Our sixth teleconference featured four practitioners discussing the tools, metrics, benefits and challenges of traveler… Read More »