Much of the rationale for a managed travel program is providing appropriate and satisfactory service to corporate travelers. That means working with airlines, hotels, ground transport firms, travel management companies, tech providers and others to optimize each step of a trip, from booking and planning through to post-trip reports and surveys.
The Company Dime‘s Jay Campbell on June 28 interviewed Flight Centre Travel Group’s president of the Americas, Charlene Leiss, on a live show via LinkedIn Audio. They surfaced some potential conventional wisdom about a variety of topics. An edited transcript follows. So, Charlene, there’s a lot going on in the industry, but as often happens,…
Industry agitators including the outspoken Johnny Thorsen of Spotnana assailed American Express Global Business Travel’s list of 162 NDC requirements as a barrier to innovation. Not Aeronology CEO Russell Carstensen. The Australia-based travel management veteran welcomed GBT’s prerequisites for full NDC support. He claimed his company’s Taero agent booking platform has checked off 155 of…
In its opposition to proposed U.S. federal protections for air travelers, IATA last month said passengers could “take their loyalty to other carriers if they are not satisfied with service levels.” In corporate travel, this is more theory than practice. While compensation for inconvenience would be nice, individual business travelers with options tend to favor…
Travel management company sources are abuzz over SkyLink, a heretofore stealth-mode firm enhancing corporate travel messaging with artificial intelligence. According to its creators, it’s bringing Silicon Valley to corporate travel. That means more than just faster and better — it’s a “fundamental rethink” that can shift “what an industry looks like,” according to co-founder and…
Lodging aggregator Hotel Engine has a new service allowing business clients to cancel and modify reservations up to noon on the day of check-in for a $200 monthly subscription fee. It’s a “pro” version of the same flexibility option for individual bookings, which the company said saved its members $5 million on more than 55,000…
TravelPerk is targeting 70 percent revenue growth for 2023. That’s after the company hit $100 million in annualized revenue late last year. The Barcelona-based corporate travel agency is doing this without the benefit of enterprise clients, which it is not pursuing. Here’s a lightly edited transcript of The Company Dime co-founder Jay Campbell’s Monday conversation…
The Wall Street Journal on Monday caught up to the significant changes at American Airlines. The article hit several themes covered in the trade press over the last six months. Its headline and sub-headline reflect the debate over whether AA is responding to the changed business market or trying to remake it. Raymond James analyst…
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