Category Archives: Suppliers

Building On Packaging, Upside Seeks ‘Full-Service’ Status With Unmanaged Business Travelers

After beating the packaging drum for more than a year, Jay Walker’s Upside Travel is now also offering flights and hotels individually. It added Uber as a packaging option and will soon announce new support services. TMC relationships have not advanced, but Walker reiterated during a Thursday interview that they’re part of the plan. Upside publicized the new… Read More »

Amadeus, Salesforce Chase Business Travel’s ROI

Return on investment for particular business trips is elusive. Amadeus is hoping to address that with new integration between its cytric booking tool and Salesforce. Amadeus expects cytric to be available on the Salesforce AppExchange by early fourth quarter, meaning clients can install its booking capabilities into the Salesforce mobile app. The integration will attach Salesforce CRM’s “opportunities”… Read More »

Kevin Austin Shoots For The Next Big Mobile Thing

Hi-Mark Software made its mark more than a decade ago, and Kevin Austin sold it to TRX in 2007. Concur now is shutting down what remains of Austin’s technology, and he’s back with something new. His Big Data Experts has created a platform for building mobile apps, going to market as ONEtechnology. They’re not just any mobile apps.… Read More »

Shoeboxed Uncovers Expense App, Joining Crowded Field Addressing Huge Market

Annual growth percentages for the expense management market remain in the high single digits, according to recent reports from IDC and Technavio. That’s a big reason why the number of software providers, already in the dozens, keeps growing. While this may not concern large enterprise providers like Concur, Chrome River or Coupa, on the smaller end, the choices… Read More »

TMCs Advance Mobile Hotel Bookings, Services

It’s well known that lodging is a strategic driver for travel management companies. Mobile is a key vehicle. American Express Global Business Travel next month in the United Kingdom will add hotel booking and chat to its Amex GBT mobile app. The move furthers a hotel strategy that recently included the integration of Booking.com content, according to American… Read More »

Big Three TMCs On Evolution Of The Model, Airline Distribution, Airbnb, Concur, Synxis Breach

You generally will not see interviews published here, but an opportunity that came up last week made an exception worthwhile. What follows are excerpts of separate interviews with top executives at the three largest travel management companies. We spoke by phone with American Express Global Business Travel president Philippe Chérèque last Monday, Carlson Wagonlit Travel president and CEO… Read More »

Updates: Self-Service At United; Corporate Travel In Academia; Seat Swap Flop; Advito-Cisco

Sometimes the things we write about peter out. Sometimes more developments happen, but they don’t warrant an entirely new article. In other cases, something unexpected or counterintuitive is noteworthy in its continuance. Hence, the Updates post. Click to jump to United’s self-service portal enhancements, the next step for an emerging college-level corporate travel education program, Advito’s expanding collaboration… Read More »

Certify Seeks Greater Sum, Keeps The Parts In Expense System Combo

Private-equity firm K1 Investment Management spent $125 million to recapitalize Certify, become its majority owner and go after expense management market leader Concur. K1 placed previous acquisitions Tallie, Nexonia and ExpenseWatch within parent Certify as wholly owned subsidiaries. Should the new entity maintain all four platforms as officials said it would, observers and competitors don’t see much change… Read More »

Flight Centre, Agents Pay For Overcharges

Former Flight Centre agent Vanessa Barrett this month pleaded guilty to defrauding Australia’s Northern Territory of more than AU$110,000 by falsely inflating travel invoices. Barrett is one of more than a dozen agents Northern Territory police have investigated during the past few years for alleged fraudulent activity related to a government pensioner travel program, according to media reports.… Read More »

Nineteenth Century Tech Joins SEO, Data Mining In Business Travel Startup Marketing

Nothing beats word of mouth for business travel providers seeking new clients. Established players count on referrals, with the most gratifying coming from former users recommending them to new employers. New entrants incentivize to evangelize. The lucky business travel startup hooks a big fish corporate account and rides the wave of publicity. Downstream from big corporate, new entrants… Read More »