Suppliers

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American Express GBT CEO Abbott: CWT Acqusition Targets Non-Customer Costs

American Express Global Business Travel announced Monday it agreed to pay about $570 million to buy CWT using stock and cash on hand. The companies expect the deal to close in the second half of this year, subject to regulatory approvals in multiple jurisdictions and the satisfaction of other closing conditions. If it does, GBT’s…

Are Offline Transactions More Lucrative For Travel Management Companies? No, But …

AmTrav CEO Jeff Klee caused a stir with a Jan. 29 column in which he relayed an anecdote about a customer of a large travel management company hearing from a travel advisor that their “booking tool withholds some flight options on purpose in order to drive more revenue from phone calls.”  Reactions from multiple executive-level…

Dispatch 10

As American Airlines all but dismantles corporate sales, airline industry pundits scrutinized AA’s latest arguments about going small and emphasizing competitiveness via network and loyalty. The strategy illustrates diversification among big airlines that adds to these challenging times for corporate travel buyers. Chief commercial officer Vasu Raja on March 4 told Wall Street analysts that…

Amex GBT Describes Cybersecurity Practices, Takes On Binding Corporate Rules For Data Transfers

American Express Global Business Travel’s executives get quarterly updates on cyber risks monitored by the company, according to a new section in its annual report, filed Wednesday. The company regularly tests its systems for vulnerabilities and provides all employees with cybersecurity awareness training, including information on company policies and procedures for reporting incidents. GBT also…

With A Stronger Balance Sheet, Amex GBT Expects To Grow By Outcompeting, Acquiring

American Express Global Business Travel expects to improve margins thanks to productivity gains, lower restructuring and debt costs, and a continued shift to proprietary online booking tools. It’s also looking for acquisition opportunities that executives and company documents released Tuesday called “accretive,” “incremental,” and “strategic.”  Speaking under the condition of anonymity a year ago, one…

Squeezed By Some Airlines, Flight Centre Tweaks Tech To Support Others

How much more can a travel management company make when corporate customers use its proprietary booking technology? Flight Centre Travel Group’s head of corporate travel wouldn’t specifically say, but his answer during a Tuesday evening conference call with equities analysts was instructive. With its own tools, the TMC has to cover maintenance and development costs….

Lawsuit Alleges Anticompetitive Acts By Business Hotels Using STR Data

Several big lodging chains and a data intermediary face allegations of unreasonable restraint of trade regarding hotel rates, in violation of antitrust regulations. A set of seven plaintiffs, seeking class-action status for untold numbers of others, accused CoStar, which owns Smith Travel Research, along with Accor, Hilton, Hyatt, InterContinental Hotels, Loews Hotels and Marriott, of…

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