CWTSatoTravel Wins 20 ETS2 Accounts, Preps Government App

By | June 17, 2015

Twenty of the past 22 U.S. federal agencies to select a vendor in the E-Gov Travel Service end-to-end program chose CWTSatoTravel, a spokesperson said.

CWTSatoTravel has implemented 16 agencies on its E2 Solutions end-to-end desktop product. Four more are due this year. The company had already serviced 11 clients under the first E-Gov Travel Service program (see list below). In the current program, also called ETS2, CWTSato’s technology subcontractors are Sabre GetThere, Northrop Grumman and Oracle RightNow.

But CWT’s own To Go itinerary app is the basis for its government app, which is near deployment. CWTSato expects an Authority to Operate review by GSA to wrap up soon. That includes a third-party assessment of adherence to U.S. National Institute of Standards and Technology security controls.

Also part of E2 Solutions is an expense management system that some government contractors have used. It handles government per diem rules and auditing capabilities. It offers an HTML5-powered mobile website for expense approvals.

A court in September 2013 authorized CWTSatoTravel to bid on federal agency business under ETS2. CWT had challenged the procurement agency, the General Services Administration, partly for picking only Concur in its master contract award three years ago.

As of a year ago, Concur had won 62 federal agencies and commissions, according to The Beat. At the time, GSA said Concur resolved some implementation challenges with one particularly large agency, the Department of the Interior.

Concur in December released a mobile app for government clients on Android and BlackBerry, followed a month later by Apple’s iOS. It brings authorizations and vouchers to the forefront and highlights hotel rooms from GSA’s FedRooms program. Users log in with a password created for their profiles in the Concur Government Edition desktop system.

A Concur spokesperson indicated the company is “pleased” with its own task order awards and implementations that “went faster than expected.”

GSA released the original ETS2 solicitation almost five years ago. It’s designed to address travel planning, authorization, reservations, ticketing, fulfillment and expense reimbursement. ETS2 sought to take advantage of cloud computing, mobile platforms and content outside global distribution systems.

It also aims to support tracking and reporting of carbon footprints. The CWTSato spokesperson said it is working with GSA and the agencies on “methodology and reporting so there is a common template” for emissions tracking.

The Concur Government Edition can track emissions for flights and cars or sort flight shopping displays by fuel efficiency, according to its website.

New And Renewed CWTSato U.S. Federal Agency Accounts

Department of Education*
Department of Transportation
Corporation for National and Community Service*
Government Accountability Office
Consumer Product Safety Commission
Securities and Exchange Commission
Commodity Futures Trading Commission
Institute of Museum and Library Service
National Endowment for the Arts
National Labor Relations Board*
National Transportation Safety Board*
Social Security Administration*
U.S. Holocaust Museum*
Woodrow Wilson International Center for Scholars*
Federal Trade Commission
Millennium Challenge Corporation
Overseas Private Investment Corporation*
Broadcasting Board of Governors*
Railroad Retirement Board*
U.S. Trade Development Agency*

* Incumbent user of CWTSato in ETS1

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Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them into Northstar Travel Media's BTN Group. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University. More on LinkedIn.