Some firms provide hotel rate assurance by rebooking rooms at lower prices. Others help travelers seek compensation for cancelled or heavily delayed flights. Los Angeles-based Service Technologies does both. The four-year-old company last week announced a partnership with Direct Travel for compensation claims in the European Union and Canada. EU’s regulations on compensation for delays,…
Egencia president Rob Greyber has been thinking a lot about the long view. He has opinions on how leading travel management companies will develop to serve both travelers and travel buyers. Part of that is to deliver a platform on which add-on services sit. To that end, Egencia has arrangements with no less than nine…
BCD Travel is working with undisclosed partners to help clients process compensation claims when airlines fail to meet regulatory standards for service. European Commission Regulation 261/2004 calls for varying payouts on cancellations, long delays or involuntary denied boarding. The new BCD program applies to travel to, within and (on EU carriers) from Europe. It’s available to…
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