Tag Archives: Amadeus

Amadeus, Salesforce Chase Business Travel’s ROI

Return on investment for particular business trips is elusive. Amadeus is hoping to address that with new integration between its cytric booking tool and Salesforce. Amadeus expects cytric to be available on the Salesforce AppExchange by early fourth quarter, meaning clients can install its booking capabilities into the Salesforce mobile app. The integration will attach Salesforce CRM’s “opportunities”… Read More »

Sabre Commits To AA NDC Plan, Heralding Shift In Airline Distribution Economics

[UPDATE, June 29, 2017: Revises Travelport information.] Timing on global distribution system readiness to hook up New Distribution Capability connections for full functionality remains a mystery. Sabre, for one, has committed to achieving that goal with American Airlines. When GDSs do bring in the highest-level NDC functionality of, say, American Airlines, what will that mean for travel management… Read More »

Daimler Rides Trip Packages In Efficiency Effort Powered By Amadeus, BCD Travel

Trip packages are uncommon in business travel, but the concept isn’t new. Daimler may become the first major corporate account to go all-in. In partnership with AirPlus, Amadeus and BCD Travel, the car maker is testing a program of intentionally limited choice. After employees select travel dates and trip components, the Amadeus Cyrtic online booking system returns just… Read More »

Siemens Adds Benefits From Lufthansa Direct Connect, Talks With Other Carriers

Pioneering a new airline distribution program has its perks. The Lufthansa direct-connect initiative with Siemens will benefit the conglomerate’s travelers even when they don’t book that way. More than eight months into the program, Siemens officials last week briefed The Company Dime on progress and lessons learned. It was always part of the plan to provide extras to Siemens… Read More »

Amadeus To Retire ‘Workhorse’ Mainframes

Amadeus expects this year to reach a major milestone, decommissioning the last of its mainframes. This is the culmination of a multi-year process to achieve “more flexibility and resiliency.” Sabre isn’t there yet. Under new CEO Sean Menke, the company has embarked on a general tech upgrade program. “We will make investments in our IT infrastructure this year… Read More »

Airlines Diverging On Custom Corporate Bundles

Delta Air Lines in 2015 started offering tailored packages of products and services to corporate accounts. It’s not doing that anymore. It has other ways to enrich commercial relationships with add-ons. The change in strategy reflects two different ways airlines view the concept of corporate bundles. Travel managers for a while talked up the idea of fares specific to… Read More »

Airline-GDS Negotiations Heat Up As Parties Try To Sway Lawsuit’s Outcome

[UPDATE, May 26, 2017: IAG informed industry partners that British Airways and Iberia would add a $10 fee as of Nov. 1, essentially for each one-way trip, on tickets purchased in global distribution systems. The fee will be displayed as a “Q charge” in fare constructions, and included in itinerary fare quotes. Refunds will align with the rules of the… Read More »

Evolving Travel Policies Challenge OBTs

Travel suppliers want to provide personalized offers to travelers. Some travel managers want to customize travel policies to better fit individual travelers and the specifics of a trip. The problem is, some online booking tools can’t or don’t easily handle the nuances. OBTs connect with traveler profiles. Those often include basic data like an employee’s level in the… Read More »

Case Details Sabre’s Airline Segment Fees, Including Southwest’s Advantage

[UPDATE, Dec. 21, 2016: Adds testimony at bottom about the differing levels of service provided to Southwest versus legacy U.S. network carriers like US Airways.] New York — Industry pros always figured Southwest Airlines paid less to global distribution system providers like Sabre than other big airlines. Now they know how much. Southwest’s 2010 per-segment fee to Sabre… Read More »

Trial Reveals Sabre GDS Incentives Paid To Big Travel Management Companies

New York — As they consolidate and grow, travel agencies earn more incentive money from global distribution system providers. Just how much has been hard to ascertain, since incentives are not specifically teased out in GDS company financial reports. With the US Airways v. Sabre case underway here, some interesting numbers are emerging. According to data originating with… Read More »