SAP Concur’s languishing online travel booking interface has frustrated customers for years. Even Delta Air Lines took shots. When American Airlines lowered its New Distribution Capability boom, beginning with an announcement in December and content differentiation in April, it seemed things would only get worse. Perhaps there was a new basis on which rival tools…
[CORRECTION, Aug. 11: The last line of this Dispatch was updated to eliminate an inaccurate description. AmTrav’s findings are that American Airlines’ NDC fares beat the GDS fares “33 percent of the time for Main Cabin and 93 percent of the time for Main Cabin Flexible.”] Last month, United Airlines chief commercial officer Andrew Nocella…
Arguably the first quarter since before the pandemic in which year-over-year comparisons are instructive, the three-month period ending in June produced financial results for the big three U.S. airlines that attested to trends in distribution. Overall, the airlines paid out more than $1.6 billion in an expense category comprised predominantly of travel agency, global distribution…
U.S. government domestic airfare data published a few weeks ago showed a deepening downward trend. A few Wall Street analysts and Delta CEO Ed Bastian said that information did not reflect market realities. But data from several other airfare benchmarking sources, including a trio of corporate travel data handlers, formed a consensus: despite solid demand…
American Express Global Business Travel engaged airline tech consultancy T2RL to gather information about non-GDS airline content aggregators. “It’s important for GBT to stay informed of all industry innovators and tech developers, and we often work with people who look at the industry differently,” said Martin Ferguson, the company’s VP for global communications, public affairs…
Industry agitators including the outspoken Johnny Thorsen of Spotnana assailed American Express Global Business Travel’s list of 162 NDC requirements as a barrier to innovation. Not Aeronology CEO Russell Carstensen. The Australia-based travel management veteran welcomed GBT’s prerequisites for full NDC support. He claimed his company’s Taero agent booking platform has checked off 155 of…
In its opposition to proposed U.S. federal protections for air travelers, IATA last month said passengers could “take their loyalty to other carriers if they are not satisfied with service levels.” In corporate travel, this is more theory than practice. While compensation for inconvenience would be nice, individual business travelers with options tend to favor…
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