Tag Archives: American Express Global Business Travel

American Express Global Business Travel Makes Ground Transport Play With Mozio

American Express Global Business Travel will use ground transportation platform Mozio to offer clients a range of options through an agent portal, the KDS booking tool and the GBT mobile app. Mozio also works with Carlson Wagonlit Travel, which owns a piece of the five-year-old marketplace of roughly 3,000 transport providers. Inventory includes public transit systems, black cars and… Read More »

CWT Using Points, New Rate System To Capture More Hotel Bookings

Many travel management companies and tech firms are working to process more of their clients’ hotel bookings. Continuing its push, Carlson Wagonlit Travel is rolling out a simplified rate aggregation system and using loyalty points as incentives. During a Wednesday interview, CWT president of hotels Scott Brennan said some clients in Europe that use the KDS and Traveldoo… Read More »

American Express Global Business Travel Redesigns Midmarket Offering

American Express Global Business Travel last month started offering a bundled platform for new U.S. clients spending less than $20 million annually on air travel. In partnership with Jigsaw Research and design consultancy Livework Studio, GBT crafted the program based on several guiding principles for the client experience: personalization, proactive servicing, consistency, value, local expertise and ease and clarity of… Read More »

Still Looking For The All-In-One Business Travel App? What’s That?

Corporations are looking for an all-in-one business travel app that doesn’t, and won’t, exist. Developers think messaging, natural language and “deep linking” between apps bring the notion as close to reality as possible. A single mobile app that does everything sounds great. Why? Simplicity. It’s natural for procurement pros to seek fewer suppliers. It’s easiest to point travelers… Read More »

‘Laptop Ban’ Prompts Review Of Travel, IT Policies

[UPDATE, July 20, 2017: The U.S. Department of Homeland Security no longer bans large electronic devices in airplane passenger cabins for flights coming in from overseas. The last of the 10 airports affected by the restrictions had the ban removed this week.] [UPDATE, April 19, 2017: Emirates cited revised U.S. government policies for its decision to reduce flight… Read More »

Variety, Practicality Mark Newest Travel Management Company App Features

[UPDATE, April 6, 2017: World Travel Inc. last month enabled fingerprint ID for logins and an option for users to remain signed in even as they switch to other apps.] Like other travel management companies, World Travel Inc. enabled email parsing and off-channel booking data capture in its mobile experience. Technology from Traxo powers itinerary data aggregation in… Read More »

Microsoft Maximizes Travel Management Resources By Getting Them From American Express GBT

Microsoft has avoided “significant disruptions to stakeholders” since deploying in May 2016 a travel management outsource model that pushes the frontier of process over people. While the client continues to “own” strategy and sourcing, American Express Global Business Travel handles day-to-day travel manager tasks previously assigned mainly to travel department contractors. The setup freed Microsoft’s own travel professionals… Read More »

Big Four Got About One-Third Of Total Sabre Incentives

New York — Sabre in 2011 paid a total of $647 million in travel agency incentives, according to evidence in the US Airways v. Sabre trial here. About one-third of that went to four big corporate agencies — American Express Global Business Travel, BCD Travel, Carlson Wagonlit Travel and HRG. Newly revealed evidence shows specific totals for CWT and… Read More »

Why It’s Difficult To Update Travel Agent Desktops

New York — It’s easy to make fun of the traditional “green” screens that travel agents use, but it’s really hard to replace them. Executives with large travel management companies deposed for the US Airways v. Sabre lawsuit, now in trial here, pointed to tens of millions of reasons. “It was a money pit,” said BCD Travel EVP Rose… Read More »

Nobel Laureate Opines On Who Should Fund Business Travel Distribution

New York — “Business people are very excited about competition in every sector except their own.” With that quip, Columbia University professor Joseph Stiglitz opened his testimony here this month in the US Airways v. Sabre antitrust trial. Called by the plaintiffs, the Nobel Prize-winning economist Time magazine once named among the 100 most influential people had studied… Read More »