Delta Air Lines during a Thursday virtual meeting named the tech partners it would work with on a customer service-oriented distribution strategy based on IATA’s New Distribution Capability protocols. Accelya, ARC and Google will support Delta as it collaborates with corporate travel intermediaries on new distribution methods. The announcement comes as Delta’s agreement with Sabre…
[CORRECTION: When published, this article incorrectly stated the effective date on which new rules will apply for AA tickets to earn miles. It is May 1.] For some travel management companies and their corporate clients, the American Airlines program restricting the conditions under which business travelers earn miles, announced on Feb. 20, sparked more frenzy…
AmTrav CEO Jeff Klee caused a stir with a Jan. 29 column in which he relayed an anecdote about a customer of a large travel management company hearing from a travel advisor that their “booking tool withholds some flight options on purpose in order to drive more revenue from phone calls.” Reactions from multiple executive-level…
Regardless of the allure, direct bookings with suppliers are out of bounds for most employee groups at two companies represented on a March 6 webinar hosted by Cerebri AI. Both firms mandate that bookings go through their designated travel management companies via counselors or the SAP Concur Travel booking tool. According to their travel managers,…
The always vocal Jeff Klee, CEO of AmTrav, revisits the thorny issue of travel management company pricing. Even travel buyers who feel it needs to change and would like to address longstanding issues of trust aren’t sold on the potential solutions. A friend of mine had a “WTF” moment the other day and called to…
New York — First up on the agenda at The Beat Live here Tuesday was American Express Global Business Travel CEO Paul Abbott, interviewed by The Beat editor-in-chief Jay Boehmer. AmTrav CEO Jeff Klee followed with a keynote speech and then Scott Laurence, American Airlines SVP of partnerships and retailing, took a few questions. Highlights follow….
Corporate travel agencies and tech firms concerned about competition from suppliers won’t find comfort in the latest business travel moves from Hilton Worldwide. Last month, the company announced it would launch by early next year a program offering discounted rates, company loyalty points and program management tools to small and medium-sized enterprises booking on its…
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