Having seen up close the dangers of algorithmic bias in artificial intelligence, CWT’s Matthew Newton has some suggestions for risk mitigation. Artificial intelligence is being deployed at scale in business travel management, with algorithms changing the game for service consistency, efficiency and cost-effectiveness. But this watershed moment threatens to unleash a monster. Algorithmic bias in…
Starting with automating email routing and responses, World Travel Inc. is using artificial intelligence from startup Acai Travel to restructure its customer support operation. Reduced average handling time means faster service for clients. The travel management company estimated a 4 percent increase in productivity “off the bat,” said new WTI president Erika Moore. Acai Travel…
Corporate meetings tech provider Bizly this month entered what its founder called a new chapter with funding of an undisclosed amount anchored by existing shareholder JetBlue Ventures. Fermont Capital, Frontier Ventures and H. Barton Asset Management also participated. They’re buying into a vision for artificial intelligence-powered meetings management. The new strategy followed soul-searching sparked by…
American Express Global Business Travel announced Monday it agreed to pay about $570 million to buy CWT using stock and cash on hand. The companies expect the deal to close in the second half of this year, subject to regulatory approvals in multiple jurisdictions and the satisfaction of other closing conditions. If it does, GBT’s…
Alexandria, Va. – Amid a federal government solicitation process putting the management of upwards of $4 billion in annual travel spending up for grabs, the National Defense Transportation Association’s GovTravels conference attracted a record 1,100 attendees here last month. The U.S. General Services Administration has begun collecting information from interested travel and expense tech vendors…
American Express Global Business Travel’s executives get quarterly updates on cyber risks monitored by the company, according to a new section in its annual report, filed Wednesday. The company regularly tests its systems for vulnerabilities and provides all employees with cybersecurity awareness training, including information on company policies and procedures for reporting incidents. GBT also…
Artificial intelligence promises efficiency gains and better, quicker corporate travel service. Use cases include email automation, swift answers to simple questions, and chatbot bookings and changes. For corporate travel management companies, though, achieving tantalizing outcomes requires extreme care. “Move fast and break things” this is not. Machine learning and predictive artificial intelligence are not new…
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