Last week, American Express Global Business Travel’s CEO pointed to Blockskye as offering something “genuinely new.” He wasn’t the first leader in Amex’s orbit to recognize the emerging player. During a Skift event in September, Amex GBT chairman Greg O’Hara referenced, without naming all the names, PwC’s decision to move its North America travel program…
A top choice for expense software, especially among small and midsized enterprises, Expensify has always wanted to be something more. Its founder and CEO is not afraid to take risks. In the face of strong headwinds 15 years after its inception, Expensify is putting a lot on the line with its latest concept for expensing. …
An American Airlines exec said the carrier’s new loyalty program rewarding both travelers and employers was squarely focused on small and medium-sized enterprises. But buyer anecdotes and the company’s own program materials tell a different story. Moreover, that the program is available only on website or mobile app bookings was seen as a slap in…
Many surveys have sought to determine how companies can improve the travel experience by capturing sentiments about this perk or that convenience. GoldSpring Consulting went further by ascribing costs and building a model to calculate the price of greater traveler satisfaction. It already produced surprising results about priorities and potentially easy program improvements. The effort…
It’s nothing new for an airline to generate revenue from something other than ticket sales, but Delta Air Lines is taking this to new heights. The company expects sales of SkyMiles points to co-branded card partner American Express to top $7 billion next year. That would be about as much as American, Southwest and United…
After several delays, India’s central bank this fall enacted payment security rules prohibiting the storage by merchants of customers’ credit card details. Instead, digital tokens would stand in. Not entirely ready, the travel industry got an extension, to June 2024, to work out how to use tokens when intermediaries like GDSs, TMCs and OBTs are…
As part of an effort to automate business-to-business transactions for 40,000 customers that use its enterprise resource planning software, Oracle Corp. on Wednesday announced corporate card integration with JPMorgan Chase. The travel card and expenses initiative would reduce the expense reimbursement cycle through a new touchless mobile experience. “When a mutual customer’s linked JPMorgan corporate…
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