American Express Global Business Travel’s executives get quarterly updates on cyber risks monitored by the company, according to a new section in its annual report, filed Wednesday. The company regularly tests its systems for vulnerabilities and provides all employees with cybersecurity awareness training, including information on company policies and procedures for reporting incidents. GBT also…
Artificial intelligence promises efficiency gains and better, quicker corporate travel service. Use cases include email automation, swift answers to simple questions, and chatbot bookings and changes. For corporate travel management companies, though, achieving tantalizing outcomes requires extreme care. “Move fast and break things” this is not. Machine learning and predictive artificial intelligence are not new…
On Jan. 2, when some users tried to log in to SAP Concur for expense or travel, they encountered a “Sorry, something went wrong” error. Multiple services, also including invoicing, imaging and analysis/intelligence, suffered from degradation, according to the company’s status dashboard. SAP Concur was working to address a potentially serious issue, which it described…
Geopolitical tensions, cybersecurity threats and the impact of climate change topped 2024 watchlists and predictions published during the past two months by several travel risk management providers. Even as armed conflict grows in multiple locations around the globe for the first time in decades, there’s also consensus that travel program managers should beware of domestic…
Upload your travel policy and create a multilingual chatbot employees can query. Talk to a “consultant.” Get another set of “eyes” on a new policy or supplier contract. Quickly analyze service level agreements for what you’re owed. These are promises of a new commercially and personally “secure” artificial intelligence tool for enterprises from PredictX, currently…
In light of American Airlines’ plan to move upwards of 40 percent of its fares to direct or NDC-enabled channels as of April, it’s worth re-examining one of the primary motivations: better tailoring products and services for flyers. As described by its developer, the International Air Transport Association, the NDC program enables “personalized service based…
[UPDATE, Jan. 26, 2023: This article did not properly describe ARC’s Direct Connect initiative; its definition is updated below.] We start with some good news. ARC president and CEO Lauri Reishus told attendees to The Beat Live in December that the pandemic caused fewer travel agency closings than ARC had anticipated. Back in 2020, Reishus…
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