Tag Archives: Delta

Airlines Diverging On Custom Corporate Bundles

Delta Air Lines in 2015 started offering tailored packages of products and services to corporate accounts. It’s not doing that anymore. It has other ways to enrich commercial relationships with add-ons. The change in strategy reflects two different ways airlines view the concept of corporate bundles. Travel managers for a while talked up the idea of… Read More »

Next Time, Avoid The Snow Disruption

[UPDATE, April 19, 2017: Rebooking service Freebird announced reseller deals with Altour, Options Travel, Safe Harbors Business Travel, Short’s Travel Management, Travel and Transport and Upside Travel. It also picked up additional funding from venture capital firms General Catalyst and Accomplice, and named industry vet Ellen Keszler as another advisor and investor.] Did today’s blizzard in… Read More »

As Basic Economy Spreads, So Do Its Headaches

[UPDATE, Feb 3, 2017: We published new information related to this article here.] [UPDATE, Jan. 19, 2017: American Airlines’ version of Basic Economy goes on sale Feb. 21 for travel starting March 1, first in 10 select markets. Like Delta’s and United’s, AA’s new bottom-level product is meant to provide more choices for customers and… Read More »

Stats Show Outage Won’t Cause Corporate Payouts Under Delta Guarantee

Delta Air Lines’ operational woes this week appear to be behind it, but financial ramifications still need tallying. The airline’s clients wonder if compensation for their organizations will be part of that. FlightStats data seem to indicate that the answer for now would be no. The U.S. airline industry has envied Delta’s operation for years.… Read More »

Making Soft Dollars Less Squishy

Big U.S. airlines sell lots of add-ons. Business travelers crave several of them. They get some from status or their company’s travel program. Bundles and fare families can deliver them, too. Ascribing dollar values to these value-adds can be challenging. Reports from the Big Three airlines help make the case about the usefulness of their… Read More »

Big Three Airlines Add Corporate Travel Self-Service

[UPDATE, March 15, 2017: United announced that a new self-service portal is available to corporate and agency customers. The airline said it empowers users to solve problems, access info and request special services without phone calls to support desks. Called Jetstream, the portal offers customizable travel activity and spending reports (including “future-predictive performance”), weather waivers… Read More »

Fare Fracas Lingers

The fare combinability fracas isn’t over. American, Delta and United at the end of last week said their recent changes on one-way ticketing went further than intended. They are making revisions to bring back some normalcy. But live travel agents still seem to be the only ones capable of booking circle trips and some other… Read More »

Delta Corporate Bundles Are In Client Hands Via Travelport

New York — Delta Air Lines is offering corporate fare bundles to Boise, Idaho-based Micron Technology through Travelport in the first publicly disclosed realization of a long-held airline hope. Using Travelport’s Smartpoint interface, Micron’s BCD Travel agents next year will begin testing use of a special fare bundle including not only Micron’s Delta rate, but also certain ancillaries. Delta and… Read More »

United Trying To One-Up Delta On Performance Guarantees

[UPDATE, Jan. 19, 2017: United for this year added baggage handling and carbon emissions to its performance guarantee for corporate clients. Delta also now includes baggage handling in its service commitment but United said its environmental component is an industry first. If United’s 2017 carbon emissions per available seat mile isn’t lower than both American’s and… Read More »

Moving Comfort From Fee to Fare

[UPDATE, May 25, 2016: Delta now is selling Comfort Plus as a distinct fare type to, from and between certain Asia/Pacific and Latin America markets. For itineraries including those markets, Comfort Plus fares also are available for any associated domestic segments. Exclusions include Argentina, Brazil, China, Hong Kong and Taiwan. In excluded markets, Comfort Plus… Read More »

Competition Pushing Airfares Down

At the beginning of the year, this publication laid out reasons why airfares may not follow dropping fuel costs. Nine months on, it’s clear they have, but it’s not all because of oil prices. Demand growth this year isn’t as robust as expected, dragged down by sharply reduced volumes from the energy sector. There’s been some pick-up in overall capacity led by… Read More »

Going To School On Consortia Purchasing

Purchasing consortia are big in the higher education space. Some have been around for a while and others are relatively new. When dabbling in travel, car rental contracts seem to be an entry point. Now, there are agreements covering hotels, travel agencies, T&E software and visa processing services. There’s even a rare consortium air contract in play.… Read More »

Delta Aims To Get ‘Em Young

Delta Air Lines has taken its interest in building loyalty among young business travelers to the corporate level. A relatively new, sometimes aggressive discount program targets up-and-coming midsize and tech businesses. It doesn’t require marketshare or volume commitments to get started. Sources said the deals run from 2 percent discounts off restricted coach to several… Read More »