Tag Archives: disruption

Next Time, Avoid The Snow Disruption

[UPDATE, April 19, 2017: Rebooking service Freebird announced reseller deals with Altour, Options Travel, Safe Harbors Business Travel, Short’s Travel Management, Travel and Transport and Upside Travel. It also picked up additional funding from venture capital firms General Catalyst and Accomplice, and named industry vet Ellen Keszler as another advisor and investor.] Did today’s blizzard in… Read More »

Stats Show Outage Won’t Cause Corporate Payouts Under Delta Guarantee

Delta Air Lines’ operational woes this week appear to be behind it, but financial ramifications still need tallying. The airline’s clients wonder if compensation for their organizations will be part of that. FlightStats data seem to indicate that the answer for now would be no. The U.S. airline industry has envied Delta’s operation for years.… Read More »

Big Three Airlines Add Corporate Travel Self-Service

[UPDATE, March 15, 2017: United announced that a new self-service portal is available to corporate and agency customers. The airline said it empowers users to solve problems, access info and request special services without phone calls to support desks. Called Jetstream, the portal offers customizable travel activity and spending reports (including “future-predictive performance”), weather waivers… Read More »

Is There Money Hiding In Your Email?

BCD Travel is working with undisclosed partners to help clients process compensation claims when airlines fail to meet regulatory standards for service. European Commission Regulation 261/2004 calls for varying payouts on cancellations, long delays or involuntary denied boarding. The new BCD program applies to travel to, within and (on EU carriers) from Europe. It’s available to… Read More »

Coming From A TMC Near You: Proactive Trip Disruption Services

If you’re a global travel manager and have not heard from your big travel management company about “proactive care” or “disruption services,” you likely will. American Express Global Business Travel and Carlson Wagonlit Travel are rolling out programs now. BCD Travel has had one for three years. The details differ, but what’s behind them is the same: operational intel… Read More »

AA-Delta Interlining Impact: Small But Not Insignificant

American and Delta failed to renew their agreement on interlining, a longtime practice enabling a single ticket for flights on multiple, unaligned airlines and associated baggage transfers. It also allows a carrier to reaccommodate a competitor’s disrupted passengers. Corporate travel repercussions from the AA-Delta interline gap will be limited, but in some cases may cause inconvenience and added cost. When travelers book a negotiated rate… Read More »

Airlines Ease Disruptions With New Systems, TMC Processes

With parts of the United States finally thawed after another nasty winter, weary travelers can breathe a little easier. But cancellations are something airlines think about year-round. To better reaccommodate disrupted passengers, they are employing the next generation of internal automated rebooking systems and new processes for travel management companies. Some airlines at first sought to rebook as many… Read More »