With cost savings from NDC “not turning out to be what it was meant to be,” Air France’s chief commercial officer last week lambasted American Airlines‘ distribution plan. “American Airlines is leading the way — they think they’re leading the way — in new distribution strategies,” said Angus Clarke during an Air France-KLM Group investor…
The Wall Street Journal on Monday caught up to the significant changes at American Airlines. The article hit several themes covered in the trade press over the last six months. Its headline and sub-headline reflect the debate over whether AA is responding to the changed business market or trying to remake it. Raymond James analyst…
After several delays, India’s central bank this fall enacted payment security rules prohibiting the storage by merchants of customers’ credit card details. Instead, digital tokens would stand in. Not entirely ready, the travel industry got an extension, to June 2024, to work out how to use tokens when intermediaries like GDSs, TMCs and OBTs are…
“Victoria Jones,” head of leadership consulting at Exec Search Pros Inc., emailed yours truly on Oct. 29 about a client that had “retained us to fill various senior-level positions in one of their recent acquisitions. I was referred to you by an outside talent sourcing firm and based on your previous experience I think you…
Last week, a federal court sentenced a Baltimore-area former owner of a travel booking company to a year and a day in prison for operationalizing one of the oldest tricks in the corporate travel book — using IBM’s rate code. It’s been a half-joke in the travel industry for decades, but it’s fraud, and some…
The pandemic forced BCD Travel to manage nearly half a billion dollars worth of unused, nonrefundable tickets during the year ending last month. During the first half of last year, Travel and Transport saw a 300 percent increase in the number of unused tickets stored in its database. American, Delta, Southwest and United in financial…
[UPDATE, July 8, 2021: Claypool on Wednesday was sentenced to three years in federal prison. He agreed to forfeit $7.8 million in “criminally derived proceeds” after already paying more than $8 million in restitution.] The U.S. Attorney for the District of Oregon charged former grass seed company executive Christopher Claypool with multiple counts of wire…
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