Tag Archives: Marriott

Marriott’s 48-Hour Cancellation Policy To Affect 2018 Rate Negotiations

[UPDATE: July 26, 2017: InterContinental Hotels Group’s new cancellation policy will be more lenient than Marriott’s and Starwood’s, allowing guests to cancel reservations without penalty up to 24 hours in advance. A spokesperson confirmed the change will first affect Europe, beginning July 28, followed by the Americas on Aug. 4. Properties in Asia (excluding China where policies aren’t… Read More »

Not Steeply And Not Everywhere, Average U.S. Hotel Rates To Rise Again In 2017

[UPDATE: June 28, 2017: BCD Travel’s Advito suggested that hotel demand in North America “may have passed its peak.” As such, the consulting unit tweaked its average rate increase projection downward to a 2 percent to 4 percent range from 3 percent to 4 percent.] U.S. corporate hotel rates are projected to rise about 4 percent next year.… Read More »

‘Book Direct’ Perception Challenge Trumps Rate Access Problems

Most of the recently announced members-only rates from major hotel chains are available in managed travel channels, but that’s not the whole point. Business travelers may still think they can get better rates elsewhere. Absent strong policies related to hotel bookings, travel managers need to wield all the communication and engagement tools at their disposal to educate employees… Read More »

InterContinental Hotels Joins Members-Only Rate Party, Buyers Not Celebrating

[UPDATE, May 5: Travel agencies will earn commissions on the IHG rates, according to a press official.] [UPDATE, May 3: InterContinental Hotels Group is “working diligently” to make the new member rates available via GDSs “in the coming weeks,” according to an IHG letter to travel professionals.] Confused about how and whether to access some of the big… Read More »

Hyatt’s ‘Book Direct’ Program Targets Global Distribution Systems

[UPDATE, May 9 2016: Hyatt reversed course on GDS participation for member rates.] Like two of its rivals before, Hyatt Hotels on Monday announced a marketing and rate program specifically for loyalty program members. The companies are attempting to neutralize online travel agencies. However, unlike Hilton and Marriott, Hyatt’s discounted rates of “up to 10 percent” off for Gold… Read More »

Little Hope In Travel Management For Change In Marriott’s Ways

The corporate travel world’s opinion of Marriott is bipolar. Travelers love the loyalty program, but that can work against corporate program compliance. Many industry professionals respect the company’s success but get discouraged when it takes a hard line on various issues. Travel buyers like the idea of a consistent, high-quality product from a world-renowned brand but don’t like… Read More »

Direct Affront: Hotel Rates And The Familiar Channel Conflict

It’s tough to know if you got the cheapest hotel rate. A lot of that has to do with timing. Published hotel rates, like airfares, fluctuate. Availability changes based on occupancy. Corporate rates aren’t always as accessible as many program managers would like. Some big chains also are more actively favoring direct bookers. They offer various enticements, notably free Wi-Fi.… Read More »

Hotel Rates Keep Rising, But New Supply In Some Cities Gives Buyers Leverage

It’s another tough negotiating cycle for corporate hotel buyers. Healthy demand and tight availability mean some hotels are even declining to bid. But it’s not the same story in all markets and there are several ways clients can attempt to mitigate rate hikes. Buyers should have more leverage in markets that are adding lots of new rooms. New York still is the most expensive… Read More »

Keep An Eye On APIs, Travel Buyers Advised

CIO Magazine announced Aug. 1 that Marriott International earned a “CIO100” award for its application programming interface platform, created in 2014. Marriott senior director for B2B e-commerce Geoff Heuchling earlier that week gave corporate travel professionals an idea of why APIs matter to them. He made them sound pretty huge. Enabling new ways to integrate internal applications, distribute data externally, service customers and interact with… Read More »