Starting with automating email routing and responses, World Travel Inc. is using artificial intelligence from startup Acai Travel to restructure its customer support operation. Reduced average handling time means faster service for clients. The travel management company estimated a 4 percent increase in productivity “off the bat,” said new WTI president Erika Moore. Acai Travel…
American Airlines cares less for conventional corporate travel dealmaking, but that’s not working for partner British Airways. As AA cancels corporate deals or allows them to lapse — including agreements struck jointly with its key Oneworld partner — BA wants to hang onto some. It has broken from a practice the carriers followed for over…
Corporate meetings tech provider Bizly this month entered what its founder called a new chapter with funding of an undisclosed amount anchored by existing shareholder JetBlue Ventures. Fermont Capital, Frontier Ventures and H. Barton Asset Management also participated. They’re buying into a vision for artificial intelligence-powered meetings management. The new strategy followed soul-searching sparked by…
American Express Global Business Travel announced Monday it agreed to pay about $570 million to buy CWT using stock and cash on hand. The companies expect the deal to close in the second half of this year, subject to regulatory approvals in multiple jurisdictions and the satisfaction of other closing conditions. If it does, GBT’s…
AmTrav CEO Jeff Klee caused a stir with a Jan. 29 column in which he relayed an anecdote about a customer of a large travel management company hearing from a travel advisor that their “booking tool withholds some flight options on purpose in order to drive more revenue from phone calls.” Reactions from multiple executive-level…
Alexandria, Va. – Amid a federal government solicitation process putting the management of upwards of $4 billion in annual travel spending up for grabs, the National Defense Transportation Association’s GovTravels conference attracted a record 1,100 attendees here last month. The U.S. General Services Administration has begun collecting information from interested travel and expense tech vendors…
American Express Global Business Travel’s executives get quarterly updates on cyber risks monitored by the company, according to a new section in its annual report, filed Wednesday. The company regularly tests its systems for vulnerabilities and provides all employees with cybersecurity awareness training, including information on company policies and procedures for reporting incidents. GBT also…
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