Travel management companies using Amgine Technologies and communications tech firms like Front have entered a new era of productivity. Travel Incorporated is processing between five and 10 bookings initiated by traveler emails this way for every standard agent-assisted booking. Newer Amgine clients Christopherson Business Travel and Executive Travel are excited about the potential. All three…
SAP last week kicked off the rollout of its new Concur Travel experience, including support for New Distribution Capability-enabled American and United bookings through Sabre. As SAP Concur signaled in a September blog post, the updates — available only in the Professional (most configurable) edition of Concur Travel — will not immediately meet all client…
An American Airlines exec said the carrier’s new loyalty program rewarding both travelers and employers was squarely focused on small and medium-sized enterprises. But buyer anecdotes and the company’s own program materials tell a different story. Moreover, that the program is available only on website or mobile app bookings was seen as a slap in…
At the end of September, Travelport reduced its workforce. Sources said the cut was about 10 percent of employees. A media relations official declined to address that figure. “Our goal is to be the industry’s most effective and efficient company, delivering the best technology that enables our customers to be the most modern retailers,” the…
SAP Concur’s languishing online travel booking interface has frustrated customers for years. Even Delta Air Lines took shots. When American Airlines lowered its New Distribution Capability boom, beginning with an announcement in December and content differentiation in April, it seemed things would only get worse. Perhaps there was a new basis on which rival tools…
New York — SAP Concur’s updated roadmap calls for the availability of NDC capabilities on carriers also supported by Sabre, including American and United, by the end of the year. Similar capabilities through Amadeus would follow in the first quarter of 2024. The new fare access will come as part of Concur Travel’s overall user…
Sabre on July 14 will discontinue the hotel request for proposals service it has offered for 17 years. Another player in the space, Lodging Logistics, is winding down its existing RFP service after more than 30 years. Lodging Logistics president and owner Bob Peper said Thursday that the company would resume strategic sourcing after the…
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