Tag Archives: TMC

As TMCs Praise AA Reveal, Some Question NDC Plan’s Practicality

Travel management company executives have mixed views on the American Airlines New Distribution Capability program announced Friday. Some are fine with it, acknowledging there is work to do. More are happy with the airline’s creativity but concerned about the technical and process challenges. Unease about the impact of direct bookings on agent and tech productivity featured prominently in… Read More »

Concur, Frosch, HRG Sign Up For New AA NDC Program Offering $2 Per Segment, Other Benefits

American Airlines will pay participating travel agencies $2 per net segment booked and ticketed using certified NDC connections at all points of sale on AA-marketed flights. The program requires agencies to cover distribution costs, but comes with a near-term content parity commitment. It also enables new possibilities for corporate bundles, waiver-and-favor management and risk management data. They’re not up and… Read More »

Teleconference 10: One-On-One With BCD Travel President And CEO John Snyder

One-On-One With John Snyder July 13, 2017 Download it here. Gift it here. Grab the slides here. John Snyder spoke with us extensively about challenges in airline distribution. He also touched on BCD Travel’s efforts to grow access to hotel content, its relationship with Concur, how the TMC role will evolve, outsourcing, the TMC P&L, the Sabre SynXis data breach and more. Snyder even… Read More »

Variety, Practicality Mark Newest Travel Management Company App Features

[UPDATE, April 6, 2017: World Travel Inc. last month enabled fingerprint ID for logins and an option for users to remain signed in even as they switch to other apps.] Like other travel management companies, World Travel Inc. enabled email parsing and off-channel booking data capture in its mobile experience. Technology from Traxo powers itinerary data aggregation in… Read More »

ASTA, The Company Dime Partner To Study Transition From Unmanaged Business Travel

Last week the American Society of Travel Agents and The Company Dime announced a research partnership to learn more about the barriers and opportunities related to converting “unmanaged” business travel to managed travel. Why do businesses large and small implement travel management practices? What role do travel agencies play in that, and what other services are crucial to… Read More »

Airline Consolidation, Other Factors Further Squeeze Travel Agency Commissions

Once in a while, some in the buyer community are excited by the dollar signs associated with global distribution system incentives paid to travel management companies. Disclosures from the US Airways v. Sabre trial recently offered such an occasion. Testimony indicated this money is significantly smaller than commission revenue from airlines, but a new examination of U.S. government data shows the latter… Read More »

Virgin Deal Could Make Alaska More TMC-Friendly

[UPDATE, Jan. 19, 2017: American Airlines as of Feb. 1 will cease code sharing on several Alaska Airlines’ routes. Affected markets include: Seattle to/from Chicago O’Hare, Dallas/Ft. Worth, Newark, Los Angeles International, New York JFK, Philadelphia, Phoenix and Washington National; LAX to/from Baltimore/Washington, Portland, Ore., Salt Lake City and Washington National; and Portland, Ore. to/from Chicago O’Hare, Dallas/Ft.… Read More »

Donald Swartz’s Principles Of TMC RFPs

Miami — Managing travel should generate at least 8 percent to 20 percent in reduced spending. The offsetting cost to achieve that should be 4 percent to 7 percent. Sourcing a travel management company to support all that should take seven to 21 months. Sadly, implementation fails seven out of 10 times. These are some rules of thumb… Read More »

Why The Midmarket Is Gold For Travel Management Companies

Considering trends like open booking and self-service, it may be surprising that nearly half of U.S. midmarket firms expect their reliance on travel management companies to grow during the next five years. That was another finding of the Global Business Travel Association’s September survey of more than 200 U.S. travel managers, also covered here and here. Seventy-three of… Read More »

TMC Apps: ‘Table Stakes’ For Clients

When asked what mobile apps they suggest company travelers use, travel managers invariably name apps from their risk management and tech providers. They also name their TMC, if it offers one. A TMC app’s standard feature is itinerary management, also core to popular apps like TripCase, TripIt and WorldMate. TMC apps grab information on bookings made by a travel agent or through a corporate booking tool, and update when there are changes. Another common feature is flight and… Read More »