Tag Archives: United Airlines

New Private Luxury Terminal At LAX Offers Corporate Memberships, But Are There Takers?

Who will pay thousands of dollars to use a private terminal before boarding a commercial flight? Rich folks, of course, but also maybe those who employ rich folks. At LAX, where celebrities move through and paparazzi pursue, entertainment companies and talent agencies may take a look at The Private Suite, a facility that opened this… Read More »

ARC Data Showing Promise For Buyers

Prism data is the basis for corporate deals with the big U.S. network airlines. It will be for the foreseeable future. But it has limitations. The Airlines Reporting Corp. designed new tools for corporate buyers and agencies that better detail activity and marketplace benchmarks. This can prepare them for contracting. In an early use case… Read More »

Updates: Air Emissions; Upside; Basic Economy; PayForTrip; Real ID; Compl.ai

Sometimes the things we write about peter out. Sometimes more developments happen, but they don’t warrant an entirely new article. In other cases, something unexpected or counterintuitive is noteworthy in its continuance. Hence, the Updates post. Click to jump to United’s carbon emissions pledge to corporate clients, Upside’s launch, proliferating Basic Economy airfares, PayForTrip’s pause,… Read More »

Case Details Sabre’s Airline Segment Fees, Including Southwest’s Advantage

[UPDATE, Dec. 21, 2016: Adds testimony at bottom about the differing levels of service provided to Southwest versus legacy U.S. network carriers like US Airways.] New York — Industry pros always figured Southwest Airlines paid less to global distribution system providers like Sabre than other big airlines. Now they know how much. Southwest’s 2010 per-segment… Read More »

United’s Kirby Describes Alleged Sabre Threats Against US Airways On Participation Agreements

New York — When Scott Kirby in August left American Airlines for United Airlines, his roughly $13 million separation agreement provided that he would still make himself available for testimony and preparation “in connection with the company’s pending dispute with Sabre Corporation and any related actions or appeals.” Under the name it took on when… Read More »

In Beta, Concur And United Aim To Solve For Unused TripLink Tickets

[CORRECTION, Sept. 30, 2016: An earlier version of this article suggested travel agents could use United’s website to access client waiver funds in association with TripLink bookings. United has not built such a solution, but is considering it.] One of the issues tripping up Concur’s TripLink in beta with United Airlines and several customers is how… Read More »

Offsetting Trends To Keep 2017 Airfares About Flat In North America

U.S. airfares have been falling this year, just as they did last year. According to three forecasts published by travel management companies, that will change in 2017, but not by much. In North America, a combination of drivers likely will keep pricing stable. The demand outlook is uncertain. Low-cost carriers are expanding domestic U.S. and transatlantic… Read More »

AA, Concur Announce TripLink Collaboration

[UPDATE: Nov. 15, 2016: British Airways and Iberia agreed to participate in Concur TripLink. A Concur official indicated that there is “no timeline to share at the moment” for when the American Airlines Oneworld alliance and joint venture partners expect to go live.] Concur signed American Airlines to its TripLink supplier-direct program. AA joins Air… Read More »

Making Soft Dollars Less Squishy

Big U.S. airlines sell lots of add-ons. Business travelers crave several of them. They get some from status or their company’s travel program. Bundles and fare families can deliver them, too. Ascribing dollar values to these value-adds can be challenging. Reports from the Big Three airlines help make the case about the usefulness of their… Read More »

Fare Combinability Issue Cools

After a chaotic six weeks, the brouhaha around fare combinability has simmered down. American, Delta and United have settled on a middle ground, but differed in how they got there. The bottom line seems to be that fare combinability again is permissible for circle trips and when stringing together multiple one-way fares, except for the… Read More »

Big Three Airlines Add Corporate Travel Self-Service

[UPDATE, March 15, 2017: United announced that a new self-service portal is available to corporate and agency customers. The airline said it empowers users to solve problems, access info and request special services without phone calls to support desks. Called Jetstream, the portal offers customizable travel activity and spending reports (including “future-predictive performance”), weather waivers… Read More »

Fare Fracas Lingers

The fare combinability fracas isn’t over. American, Delta and United at the end of last week said their recent changes on one-way ticketing went further than intended. They are making revisions to bring back some normalcy. But live travel agents still seem to be the only ones capable of booking circle trips and some other… Read More »

Airline Rule Change Abruptly Hikes Circle Trip Costs

[UPDATE, April 1, 6:29 p.m. EDT: Delta now says that while “end-on-end combinability of non-refundable fares has been restricted,” booking within one passenger name record “multiple one-way tickets for the purpose of constructing legitimate circle trips” is again possible. “You can book any one-way ticket we offer for sale, but we do not recommend using… Read More »