Monthly Archives: May 2016

‘Book Direct’ Perception Challenge Trumps Rate Access Problems

Most of the recently announced members-only rates from major hotel chains are available in managed travel channels, but that’s not the whole point. Business travelers may still think they can get better rates elsewhere. Absent strong policies related to hotel bookings, travel managers need to wield all the communication and engagement tools at their disposal to educate employees… Read More »

Advito, Cisco Aim To Revive Virtual Conferencing’s Connection With Travel Management

Integration between immersive remote conferencing systems and travel providers was popular several years ago. Marriott and Starwood installed some telepresence rooms. Sabre explored and its GetThere unit built booking systems for conference facilities. American Express Global Business Travel and Carlson Wagonlit Travel partnered with a Cisco reseller. It all fizzled. Last month, BCD . . . For SubscribersThe… Read More »

Private Air Subscription Model Gains Interest, Poses Challenges

[UPDATE, June 7, 2017: Surf Air acquired Rise, a fellow provider of private air service. It intends to link its California flight network with Rise’s Texas-focused operation. Surf Air will do away with the Rise brand name, and indicated “no immediate changes to either companies’ flying experience.” An “enhanced” booking platform is in the works. To fund the… Read More »

Travel Tech Vet Creates New Online Booking Tool

[CORRECTION, May 25, 2016: The original version of this article omitted and misstated facts about the background and accomplishments of Rastko Ilic from tech firm Thomalex. The version below is updated.] Building a great online booking interface is hard. Dealing with multiple platforms in the mobile era adds complexity. Making a buck on bookings may be the biggest… Read More »

All The Rage: Rewards

Business travel startups are huge right now. New-entrant corporate booking tool NexTravel is working on its mobile app. Artificial intelligence and text bots are making a go of it. Agents are going virtual. Also hot? Rewards. The notion of the incentive program isn’t new, but it’s rapidly attracting automation. Rocketrip was the first in a club that during the past year… Read More »

Virgin Deal Could Make Alaska More TMC-Friendly

[UPDATE, Jan. 19, 2017: American Airlines as of Feb. 1 will cease code sharing on several Alaska Airlines’ routes. Affected markets include: Seattle to/from Chicago O’Hare, Dallas/Ft. Worth, Newark, Los Angeles International, New York JFK, Philadelphia, Phoenix and Washington National; LAX to/from Baltimore/Washington, Portland, Ore., Salt Lake City and Washington National; and Portland, Ore. to/from Chicago O’Hare, Dallas/Ft.… Read More »

Hogg Robinson Centers On Payments For SME Growth In North America

[UPDATE, Jan. 25, 2017: HRG apparently released a new app sometime in the last few weeks. It’s available on Android and iOS, and offers typical TMC app features like itinerary sync and touch-to-call. “This app is only available to existing HRG clients who have the app enabled in their technology configuration,” according to the iTunes store. The iOS… Read More »

Explainer: IATA’s New Distribution Capability

The International Air Transport Association’s New Distribution Capability has been in the making for about five years and many still don’t get it. Depending on your interpretation and where you sit, it’s either a promising or unsettling development for business travel distribution. NDC is neither a new airline reservations system nor a massive database of traveler information. It’s… Read More »

How Far Is Too Far For Hotel Attachment?

By all accounts, hotel attachment is an important indicator. Roughly speaking, this is the percentage of bookings for trips of more than one day that contain a lodging component. A higher ratio means better data for negotiations and risk management. If the hotel booking is made with the air booking, there may be transaction fee savings. If it’s… Read More »

Book Review: Travel Management 101

Former BCD Travel research director Claudia Unger points out that 76 U.K. universities offer a combined 450 tourism-related degrees, none of which focus on corporate travel. If a new program started, her recently published book could fit on the reading list. “Corporate Travel: Hiding in Plain Sight” (CreateSpace Independent Publishing Platform, 2016) is written at the 101 level… Read More »