Monthly Archives: August 2016

Amid Growing Travel Risk Management Awareness, GBTA Upsizes Assessment Tool

Denver — Companies trying to manage travel risk sometimes don’t know if their efforts suffice. Once they know where they stand, there’s much to do to run a solid program. IJet International nine years ago created an assessment tool that helped many understand the first part. The Global Business Travel Association, iJet and a task force of others… Read More »

Travel Friction And The Diminishing Returns Of Cost Savings

Programs like Rocketrip, Upside and TripActions offer new ways for travelers to save their companies money while earning something for themselves. In some cases they earn such benefits by accepting a lower-quality travel experience. But what are the human and productivity costs of these tradeoffs? Recent studies tried to get at . . . For SubscribersThe full page… Read More »

Teleconference 1 (Beta): Airline Direct Distribution

Airline Direct Distribution Sept. 8, 2016 The Company Dime welcomes expert guests including American Airlines managing director for distribution and data commercialization Cory Garner, ARC president and CEO Mike Premo, WestRock corporate travel manager Karen Hatch and World Travel Inc. president Dee Runyan to decode the status quo on airline direct booking in business travel. Here are the slides. Here’s info about upcoming… Read More »

New American Express GBT CEO Doug Anderson Declines Comment On Report Of KDS Acquisition

[UPDATE, Aug. 30, 2016: American Express Global Business Travel today announced an agreement to acquire KDS. The transaction is expected to close in the fourth quarter. More information here.] Former Carlson Wagonlit Travel CEO Doug Anderson has taken the same role at American Express Global Business Travel. According to a prepared statement, American Express Global Business Travel chairman Greg O’Hara… Read More »

After Reservations System Switch, Southwest Can Be More Creative On Corporate Deals

[UPDATE, Feb. 8, 2017: Southwest plans to complete by May 9 the second “foundational release” of the new Amadeus Altéa reservation system. That would cover passenger check-in and boarding, baggage check-in and other operational functions. The initial release in December 2016 allowed for domestic U.S. ticket sales. The airline described that as a “virtually flawless” transition. Future phases… Read More »

TMCs Diverge On Signing EU-US Privacy Shield

A few dozen companies committed to upholding European Union law when handling its citizens’ data under the new Privacy Shield framework created by the U.S. Department of Commerce and European Commission. One of them is travel management company World Travel Inc. of Pennsylvania. The framework may not be a permanent replacement for the Safe Harbor regime a European… Read More »

GBTA Airline Request For Proposals Template Aims For Better Total Value Comparisons

The Global Business Travel Association’s aviation committee last month released a new airline RFP toolkit. The committee wants it to become an industry standard like GBTA’s hotel RFP. Getting there will take some work, but the initiative looks like a step forward in comparing various flavors of airline pricing. The committee started by dusting off GBTA’s eight-year-old airline RFP template.… Read More »

Stats Show Outage Won’t Cause Corporate Payouts Under Delta Guarantee

Delta Air Lines’ operational woes this week appear to be behind it, but financial ramifications still need tallying. The airline’s clients wonder if compensation for their organizations will be part of that. FlightStats data seem to indicate that the answer for now would be no. The U.S. airline industry has envied Delta’s operation for years. The emboldened airline… Read More »

‘Team Value Quest’ Dares To Quantify The Merits Of Travel Management (Phase 1)

Denver – A crew of Global Business Travel Association members seeking designation as Global Leadership Professionals last year set out to quantify managed travel’s impacts. Known as Team Value Quest, the group designed a 90-question survey tool that could be used to grade travel programs. In piloting with 32 organizations, the study squad determined that duty of care,… Read More »

Still Fringe For Many Clients, Airbnb Presents Travel Management Companies Revenue Opportunity

It’s a classic tale of challenges and opportunities. And disclaimers. For when the three biggest travel management companies help clients use Airbnb, they say, they’re not endorsing it. Whether to use it is up to clients. TMCs are simply capturing data. Well, they might be marketing it, too. And they could soon be booking it. In any case,… Read More »