[UPDATE, Nov. 28, 2016: The Germany-based distributor with which US Airways tested its Farelogix-powered direct connection was consolidator Aerticket, according to case testimony. US Airways was disappointed with the volume of bookings processed this way.] New York — According to court testimony, US Airways six years ago prepared to pay travel agencies as much as $4 per ticket issued through…
Informing clients of its new “high-cost” supplier expense recovery program, American Express Global Business Travel indicated $10 per transaction would apply not only to non-global distribution system participants, but also to airlines that are not in billing settlement plans like ARC. What’s ARC got to do with it? Booking managed corporate travel on airline websites is a drag on productivity….
New York — When Scott Kirby in August left American Airlines for United Airlines, his roughly $13 million separation agreement provided that he would still make himself available for testimony and preparation “in connection with the company’s pending dispute with Sabre Corporation and any related actions or appeals.” Under the name it took on when it was filed more than…
[UPDATE, March 7, 2018: We published new information about this topic here.] Metropolitan State University of Denver next year will offer corporate travel management education, a scarcity at the collegiate level. By comparison, those interested in becoming a travel agent can find training in several places. Plenty of tourism and hospitality schools offer other kinds of travel-related degrees. Efforts to educate the…
You check in for your flight. Your hotel learns this and also checks you in, delivering your room key to your mobile device. But your flight is delayed. Your hotel finds out, notes a late check-in and orders you a late meal. On the way home, you return your rental car early and your airline asks if you want to…
[UPDATE, May 26, 2017: IAG informed industry partners that British Airways and Iberia would add a $10 fee as of Nov. 1, essentially for each one-way trip, on tickets purchased in global distribution systems. The fee will be displayed as a “Q charge” in fare constructions, and included in itinerary fare quotes. Refunds will align with the rules of the fare. The…
Though some understand the rationale, corporate travel buyers don’t like the new American Express Global Business Travel surcharge on certain airline bookings. Concerns go beyond the amount of the fee, which client communications indicate is $10 per transaction. Customers raised several other financial and operational questions. Speaking anonymously due to the sensitive nature of supplier relationships, some GBT clients said…
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