Caring for a traveler who gets sick, injured or kidnapped is a visible side of travel risk and medical services. Residual trauma also can occur even if an employee is physically unscathed by a car wreck or security incident. Frequent long-distance travel itself can weigh heavily. Culture shock is real for expats and their families. Emotional support services generally are…
Air Canada reduced travel agency compensation on certain fares, effective April 1. The change followed increases in the airline’s sales and distribution costs as a percentage of passenger revenue in each of the past three years. A spokesperson confirmed that the carrier reduced commissions paid on some international airfare types, including interline and business-class fares. The moves, which impact only…
As with areas like expense, meetings, payment and risk, mobile phones and plans don’t fall within the typical travel manager’s bailiwick. Building on its language and Wi-Fi dialing capabilities, TripLingo is looking to challenge that norm. Its latest service helps companies that do not have a centralized mobile phone program to manage excess charges. From one country or region to the next, there are…
[UPDATE, Sept. 12, 2017: The U.S. General Services Administration announced Citibank and U.S. Bank as contractors for its SmartPay 3 program, covering purchasing, travel, fleet and integrated payment services. GSA indicated that the program would total $700 billion in transaction value during the contract term, which including extension options would run from November 2018 to 2031. The 560 federal agencies…
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