Monthly Archives: August 2017

Sources Unimpressed By BA Surcharge Alternatives

Travel management sources said British Airways parent IAG should go back to the drawing board on recently discussed alternatives to its surcharge program, due to take effect Nov. 1. An IAG official offered no comment on news that the firm is in the market talking to travel management companies about an incentive program not unlike the one described… Read More »

On This Company’s Dime

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IHG, Marriott Develop Account-Specific Sustainability Reports

Measuring lodging’s environmental impact is less straightforward than for air travel or car rental. All three contribute to a business trip’s carbon footprint, but hotels also use lots of water and electricity, and deal with a lot of trash. When deciding which properties to work with, most companies don’t consider environmental data. Many, though, ask for it. More… Read More »

Providers Pivot And Partner In Travel Risk Mgmt.

Breaking into travel risk management is no easy task. One startup whose leaders spoke at the 2016 Global Business Travel Association convention pivoted away from TRM. Some are focusing on one TRM component and partnering for others. It’s an active sector, with a few providers now targeting the small and medium enterprise market for the first time. Heavyweight… Read More »

Sabre Layoffs Reflect A Multitude Of Challenges

Sabre’s new leadership is remaking the company. At the start of this month, they attributed a decision to lay off approximately 900 people to a desire to become faster and more efficient. They’re attacking overhead. They’re streamlining products in the division housing airline reservations and related systems. Sometimes stocks go up on news about layoffs. Not this time.… Read More »

Who Are The Would-Be New Aggregators?

When American Airlines announced its alternative distribution program, one of the connectivity options it endorsed was to use third-party aggregators. These would be companies certified by AA for processing offers and orders in accordance with the International Air Transport Association’s New Distribution Capability. At the industry level, IATA has certified six aggregators for that. They include two that achieved… Read More »

Flight Disruption Predictions Arrive

One way travel managers and management companies earn their stripes is guiding travelers through trip disruptions. Better still is helping them avoid such snafus. Using predictive analytics, that’s Flightsayer’s game. Some beta testers are intrigued. Better-known in corporate travel circles, FlightStats also is working on predictive analytics. It’s keeping a lot of that close to the vest for… Read More »

Microsoft Embraces Hotel Data, Travel Personas In Sustainability Drive

About five years ago, Microsoft created an internal carbon tax of sorts. Since then, business units have been responsible for carbon emissions associated with their electricity use and air travel. This year, the company began estimating the carbon footprint of its business travelers’ hotel stays. It will assess whether to include that information in calculations for the carbon… Read More »

Building On Packaging, Upside Seeks ‘Full-Service’ Status With Unmanaged Business Travelers

After beating the packaging drum for more than a year, Jay Walker’s Upside Travel is now also offering flights and hotels individually. It added Uber as a packaging option and will soon announce new support services. TMC relationships have not advanced, but Walker reiterated during a Thursday interview that they’re part of the plan. Upside publicized the new… Read More »

Amadeus, Salesforce Chase Business Travel’s ROI

Return on investment for particular business trips is elusive. Amadeus is hoping to address that with new integration between its cytric booking tool and Salesforce. Amadeus expects cytric to be available on the Salesforce AppExchange by early fourth quarter, meaning clients can install its booking capabilities into the Salesforce mobile app. The integration will attach Salesforce CRM’s “opportunities”… Read More »