Search Results for: ROI

What’s The ROI Of Travel Risk Management?

It might be difficult to attach numbers to something as seemingly abstract as travel risk management. How do you measure the return on investing in this area? There are a few approaches, both qualitative and quantitative. To understand the ROI, one first has to understand the risks. Travel risk management gets more attention now than it did a few years…

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Amadeus, Salesforce Chase Business Travel’s ROI

Return on investment for particular business trips is elusive. Amadeus is hoping to address that with new integration between its cytric booking tool and Salesforce. Amadeus expects cytric to be available on the Salesforce AppExchange by early fourth quarter, meaning clients can install its booking capabilities into the Salesforce mobile app. The integration will attach Salesforce CRM’s “opportunities” and “activities”…

Study Shows ROI On Travel Illness Prevention Programs

When moral or legal obligations aren’t enough, proving the ROI of risk management isn’t easy. A new study offers travel pros some data to make the case for a “return on prevention.” The research finds that measures like pre-travel medical checks and malaria prevention pay back. Belgium-based research and consulting firm Prevent in January released the study, sponsored by the International SOS Foundation. The foundation is a…

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Citi Pulls Commercial Card Programs From China, Other Markets

Some Citi commercial card clients are looking for other ways to pay for travel after the bank told them it would shut down programs in China this year. Program end dates occurred in February and March, according to customer sources. “We will continue to invest in our local currency commercial cards services but have made the strategic decision to discontinue…

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American Airlines: Raja ‘Not Leaving’

[CORRECTION: American Airlines promoted four personnel in the revenue management and loyalty department. The figure initially reported was incorrect.] American Airlines chief commercial officer Vasu Raja is working remotely “for a few weeks” due to personal matters. An AA press official provided the statement in response to rumors about Raja’s future with the company. “He’s not leaving,” they said. Among…

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Op Ed: Matthew Newton On Removing Algorithmic Bias In Pursuit Of Equitable Travel

Having seen up close the dangers of algorithmic bias in artificial intelligence, CWT’s Matthew Newton has some suggestions for risk mitigation. Artificial intelligence is being deployed at scale in business travel management, with algorithms changing the game for service consistency, efficiency and…

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