It might be difficult to attach numbers to something as seemingly abstract as travel risk management. How do you measure the return on investing in this area? There are a few approaches, both qualitative and quantitative. To understand the ROI, one first has to understand the risks. Travel risk management gets more attention now than it did a few years…
Return on investment for particular business trips is elusive. Amadeus is hoping to address that with new integration between its cytric booking tool and Salesforce. Amadeus expects cytric to be available on the Salesforce AppExchange by early fourth quarter, meaning clients can install its booking capabilities into the Salesforce mobile app. The integration will attach Salesforce CRM’s “opportunities” and “activities”…
When moral or legal obligations aren’t enough, proving the ROI of risk management isn’t easy. A new study offers travel pros some data to make the case for a “return on prevention.” The research finds that measures like pre-travel medical checks and malaria prevention pay back. Belgium-based research and consulting firm Prevent in January released the study, sponsored by the International SOS Foundation. The foundation is a…
Similar to the traditional soft dollars made available for consulting support and the like, travel management company “tech credits” help clients adopt new technologies, customize products and services, and connect with third-party providers. They let TMCs tailor proposals, compete without offering significant rebates and strengthen client ties. Industry consultants questioned how transparently TMCs establish and convey a credit’s value, while…
Salt Lake City’s Christopherson Business Travel released a new iOS app in the first phase of a digital platform reinvention using the brand Andavo. The app supports loyalty program and profile updates, trip sharing and planning with colleagues, “real-time” synced itineraries and FlightAware flight status.“There’s a lot of evolution going on right now in the TMC industry,” said Christopherson CEO…
Cost control remains corporate travel management’s cornerstone, but shifts in the relationships between employers and their people (and the planet) brought updated metrics to the fore. Newer key performance indicators on satisfaction and sustainability increasingly accompany negotiated savings in the assessment toolkit. Measuring program compliance continues to underpin multiple priorities.According to buyers and consultants, relentless focus on cost savings can…
Eighty percent of U.S.-based executives and managers believe their companies could use their travel budgets more wisely to achieve strategic goals. On average, they said, 20 percent of company trips were “low-value” and one-third could be replaced by virtual meetings.Among 410 respondents to an April survey by tClara, 174 executives ranked achieving successful business trips, protecting travelers’ health and well-being,…
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