It might be difficult to attach numbers to something as seemingly abstract as travel risk management. How do you measure the return on investing in this area? There are a few approaches, both qualitative and quantitative. To understand the ROI, one first has to understand the risks. Travel risk management gets more attention now than it did a few years…
Return on investment for particular business trips is elusive. Amadeus is hoping to address that with new integration between its cytric booking tool and Salesforce. Amadeus expects cytric to be available on the Salesforce AppExchange by early fourth quarter, meaning clients can install its booking capabilities into the Salesforce mobile app. The integration will attach Salesforce CRM’s “opportunities” and “activities”…
When moral or legal obligations aren’t enough, proving the ROI of risk management isn’t easy. A new study offers travel pros some data to make the case for a “return on prevention.” The research finds that measures like pre-travel medical checks and malaria prevention pay back. Belgium-based research and consulting firm Prevent in January released the study, sponsored by the International SOS Foundation. The foundation is a…
Having seen up close the dangers of algorithmic bias in artificial intelligence, CWT’s Matthew Newton has some suggestions for risk mitigation. Artificial intelligence is being deployed at scale in business travel management, with algorithms changing the game for service consistency, efficiency and…
Reaction: Responding to Scott Gillespie’s Op Ed on how today’s corporate travel market demands “long-sighted travel policies” prioritizing value and sustainability over traditional cost-cutting, readers generally agreed with the need for change. Microsoft’s Eric Bailey echoed the goal of reducing emissions and…
Consultant Bryan Holmes dissects the components of thoughtful service level agreements in corporate travel management company relationships. Imagine you are a doctor faced with a patient exhibiting puzzling symptoms and debilitating pain. In this critical moment, where effective decision-making is key to…
Scott Gillespie of tClara continues his tradition of challenging industry norms with an iteration of his recent thinking on corporate travel value, policies and sustainability. What do you think? Comment below. Four years have passed since the Covid-19 tremors began earthquaking the…
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