Adelman Travel Group built what it considers a first-of-its-kind self-service travel authorization tool.
Called Hot Spot Approvals, the proprietary technology allows clients to assign approvers to particular travelers or establish start and end dates without having to ask the TMC for help. The "intuitive, web-based, simple" system doesn't rely on traditional hierarchy data, according to Adelman director of customer technology and global solutions Jeff Ochaita.
The tool also lets client organizations themselves modify the parameters for triggering an authorization request or a rejection. The system is aggregating risk information . . .