Airlines Ease Disruptions With New Systems, TMC Processes

With parts of the United States finally thawed after another nasty winter, weary travelers can breathe a little easier. But cancellations are something airlines think about year-round. To better reaccommodate disrupted passengers, they are employing the next generation of internal automated rebooking systems and new processes for travel management companies.

Some airlines at first sought to rebook as many passengers as possible with software that beat manual processes used by airline personnel. Their newer systems use algorithms and lots of data inputs to find the most appropriate itineraries. American, Delta and United consider class of service, loyalty program status . . .

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Author: David Jonas

David Jonas in 2006 co-founded business media firm ProMedia.travel after ten years as a journalist with Business Travel News. David rejoined BTN in 2010 as executive editor when its parent company acquired ProMedia, and in 2014 co-created The Company Dime. David has a bachelor's degree in communications from Cornell University.