Airline officials and other proponents of the New Distribution Capability have described its servicing challenges as "edge cases," but travel management companies are finding more than that. Limitations on exchanges and unused ticket tracking are the most crucial on growing lists of issues. It's no wonder that, by most accounts, corporate adoption of American's NDC program remains embryonic.

During an April 25 webinar hosted by the International Air Transport Association — purveyor of the NDC schema, which airlines can apply to indirect distribution as . . .

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