American Airlines is assembling a special servicing desk to help travel agencies with “NDC bookings,” a spokesperson confirmed.AA’s plan to make upwards of 40 percent of its content non-bookable through legacy indirect distribution has generated apprehension regarding post-booking tasks. How will TMCs deliver sufficient service…
David Jonas in 2006 co-founded business media firm ProMedia.travel after ten years as a journalist with Business Travel News. David rejoined BTN in 2010 as executive editor when its parent company acquired ProMedia, and in 2014 co-created The Company Dime. David has a bachelor's degree in communications from Cornell University.
